Nadia Serrano

• Processed and managed physician referral orders within the electronic health record (EHR) system, ensuring timely and accurate documentation.

• Entered, reviewed, and maintained patient referral information and medical records in compliance with organizational standards.

• Scanned and uploaded referral documentation and medical records to ensure accessibility for clinical and ancillary staff.

• Communicated effectively with patients, physicians, medical offices, and internal departments regarding referral status and scheduling needs.

• Collaborated with referral coordinators and healthcare teams to achieve departmental goals, productivity targets, and quality standards.

• Prioritized and balanced multiple tasks simultaneously while adapting to changing workflows and departmental priorities.

• Monitored documentation accuracy and quality metrics to maintain low error rates and support operational excellence.

• Facilitates referrals by processing internal, outgoing, and incoming referral entries
• Working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done
• Maintaining communication/relationship with the assigned practice
• Ensured timely delivery and accurate distribution of confidential documents to appropriate departments, maintaining strict HIPAA compliance.
• Coordinated patient scheduling activities while maintaining accuracy and efficiency in a high-volume environment.

• Scheduling a variety of appointments while coordinating with physicians across multiple locations
• Welcomed up to 160 patients and visitors daily
• Work with incoming and outgoing medical records transcripts
• Verifying current personal and insurance information prior to arrival while adhering to HIPAA standards
• Operate multi-line phone system, serving as point of contact for ~200 phone calls daily
• Assist in the interview and hiring of new employees alongside practice supervisor
• Training new employees on customer service protocols and daily office procedures
• Proficient knowledge of EPIC system
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
• Manage front office reception area by cleaning and organizing desk and visitor lobby

• Experienced cashier that worked to fulfill customer needs until the last moment
• Accepting customer returns, collecting payment, and answering to customer inquiries
• Professional telephone etiquette
• Had a 70% CGR (Customer Greater Rewards) sign up statistic
• Processing new shipment as well as organization and stocking of merchandise
• Assisting Freight Supervisor in any tasks or needs