Nadia Vidales
Charlotte,NC
Summary
Experienced healthcare professional with strong skills in patient scheduling, referral management, and clinical documentation. Background includes coordinating appointments across oncology, imaging, surgery, and follow-up care while maintaining accurate records in Epic. Known for clear communication, HIPAA compliance, and patient advocacy.
Overview
1
1
Language
13
13
years of professional experience
Work History
Care Coordinator
Atrium Health Levine Cancer
Charlotte, North Carolina
03.2017 - 06.2026
- Coordinated patient appointments across oncology, imaging, and referrals to ensure timely access to care.
- Managed referrals and insurance authorizations, facilitating seamless access to cancer care services.
- Coordinated surgery schedules with surgeons, patients, and operating room staff.
- Communicated with physicians, nurses, and social workers on treatment scheduling.
- Tracked referrals, orders, and test results for oncology patients, ensuring accurate and timely follow-up.
- Educated patients on visit preparation, follow-up steps, and care resources.
- Documented patient interactions in Epic.
Spanish Medical Interpreter
Atrium Health Language Access
Charlotte, North Carolina
03.2020 - 08.2022
- Interpreted Spanish communication for patients, nurses, and providers in Atrium Health language access.
- Relayed medical instructions during exams, treatments, and discharge discussions.
- Translated patient questions, concerns, and consent discussions with clear, accurate language.
- Maintained confidentiality and HIPAA compliance during sensitive clinical conversations.
- Supported phone and video interpretation for remote patient care sessions.
- Clarified medical terminology for Spanish-speaking patients and families.
Bilingual Patient Service Specialist
Atrium Healthcare- Myers Park OBGYN
Charlotte, North Carolina
08.2014 - 03.2017
- Welcomed patients at Myers Park OB/GYN and confirmed demographic details.
- Arranged prenatal, annual, and follow-up visits in Atrium Health systems.
- Collected insurance details and checked eligibility before appointments.
- Coordinated patient check-in and check-out processes at Atrium Health front desk.
- Clarified office policies and resolved billing inquiries for patients.
- Directed patient intake at Myers Park OB/GYN and maintained accurate demographic records.
- Updated electronic medical records with accurate patient history and appointment details.
- Supported efficient office workflow through filing, faxing, copying, and related clerical duties.
- Processed patient payments accurately using cash, check, and credit card methods.
Chiropractic Assistant
Keith Clinic Of Chiropractic- West
Charlotte, North Carolina
03.2013 - 08.2014
- Assisted the chiropractor in providing patient care during appointments.
- Administered electric muscle stimulation massage and mechanical traction therapy, supporting effective patient treatment under doctor's supervision.
- Guided patients through therapy room procedures and home care instructions.
- Assisted chiropractors in preparing exam rooms and treatment areas to enhance patient experience.
- Welcomed patients and efficiently prepared intake forms to ensure smooth chiropractic appointments.
- Answered phone calls and responded to patient questions professionally.
- Entered patient histories and updated clinic records.
- Filed charts and kept the front desk and waiting area clean and organized.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2012
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
- Referral coordination
- Insurance authorizations
- Patient scheduling
- Patient intake processes
- Clinical documentation
- Epic documentation
- Medical records management
- Medical terminology expertise
- HIPAA compliance
- Cross-functional teamwork
- Time management
- Patient support
Languages
Spanish
Native/ Bilingual
Timeline
Spanish Medical Interpreter
Atrium Health Language Access
03.2020 - 08.2022
Care Coordinator
Atrium Health Levine Cancer
03.2017 - 06.2026
Bilingual Patient Service Specialist
Atrium Healthcare- Myers Park OBGYN
08.2014 - 03.2017
Chiropractic Assistant
Keith Clinic Of Chiropractic- West
03.2013 - 08.2014
High School Diploma -
West Mecklenburg High School
Some College (No Degree) -
Central Piedmont Community College