Amy Stith
Conshohocken,USA
Summary
Detail-oriented professional with a medical background in triaging and team-building. Proven ability to multitask and prioritize workloads independently. Proficient in ICD-10 and EHR systems (EPIC and ECW), with strong organizational skills and time management. Experienced Triage Nurse skilled in patient assessment and collaboration within multidisciplinary teams to enhance patient satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Care Coordinator
Central Bucks Family Practice
Doylestown/Jamison, PA
05.2001 - 10.2001
- Triaging patients by priority
- Sending patients to ED or Urgent Care if presenting with Red Flag symptoms
- Charting Expertise
- Follow up on lab and DI results and explain to patient
- Aligning patient with proper specialist
- Facilitating appointments
- Patient Scheduling both same day sick and Hospital Follow Up.
- Chart prep
- Writing and refilling prescriptions
- Coordination of labs and imaging with proper diagnostic and procedure codes.
- Advanced Anatomy Knowledge
- Needs Assessment in a primary care setting
- Front desk support
- EMR Systems
- Impeccable Customer Service
- Striving for efficiency for both Nurses and doctors.
Medical Assistant
AMS Cardiology
Horsham, PA
07.2023 - 05.2025
- Work with assigned physicians, PA’s and NP’s
- Triage patient calls according to priority.
- Escort patients to the exam room
- Record medical information, reconcile medications, obtain vital signs, and perform EKG in a timely manner.
- Obtain all paperwork for cardiac clearances and upload into patient’s chart.
- Perform stress testing and EKGs.
- Follow up and explain lab results.
- Answer phones and assist with check-in/out procedures if necessary.
- Assist with appointment scheduling if needed.
- Review and prepare the next day's assignments.
- Call patients with nurse results
- Answer triage calls and respond appropriately through EMS.
- Monitor inventory of drug samples
- Chart prep
Pharmacy Technician
CVS Pharmacy
Abington, PA
07.2021 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Surgical Coordinator
Surgical Associates of Mansfield
Mansfield, TX
01.2023 - 04.2023
- Coordinated with facilities to set up surgeries.
- Navigate EPIC (EMR system) to access patient information and upload insurance and surgery notes.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Clinical Medical Assistant
Doylestown Cardiology
Doylestown, PA
08.2018 - 06.2021
- Managed and initiated all telehealth visits for the office.
- Triage and performed troubleshooting on all telehealth calls.
- Proficiency in EMR
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
CNA
Newtown Podiatry
Newtown, PA
06.2016 - 08.2018
- Provide procedural and administrative support to the physician.
- Pre-visit planning, taking histories and vital signs, medication reconciliation.
- Support staff in cleaning and sanitizing of exam rooms.
- Prepare and maintain supplies and equipment for treatments (including sterilization).
- Make impressions of patient’s feet for casts and orthotic fittings.
- Dressing and wound care prep for doctor.
- Maintain patient files and operate autoclave.
- Proficient in office EMR system.
Education
No Degree - Medical Assistant Certification
Bucks County Community College
Newtown, PA05.2018
Associate of Applied Science - Nursing
Gwynedd Mercy University
Gwynedd Valley, PA05.2016
Skills
- EPIC charting
- Patient triage
- Lab result tracking
- Medication reconciliation
- Referral coordination
- Customer service
- Scheduling management
- Patient education
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Conflict resolution
- Data entry
- Progress monitoring
- Database coordination
- Multitasking and organization
- Health literacy
- Insurance practices
- At-home care instruction
- Nursing background
- Patient advocacy
- Resource allocation
- Interdepartmental collaboration
- Organizational standards
- Discharge planning
- Medical terminology understanding
- Cultural sensitivity
- Needs assessment
- Client relationship management
- Care planning
- Verbal and written communication skills
- Healthcare operations and oversight
- Goal setting and strategic planning
Certification
- CPR/BLS current
- HIPAA Certified
References
Excellent references upon request
Timeline
Medical Assistant
AMS Cardiology
07.2023 - 05.2025
Surgical Coordinator
Surgical Associates of Mansfield
01.2023 - 04.2023
Pharmacy Technician
CVS Pharmacy
07.2021 - 12.2023
Clinical Medical Assistant
Doylestown Cardiology
08.2018 - 06.2021
CNA
Newtown Podiatry
06.2016 - 08.2018
Care Coordinator
Central Bucks Family Practice
05.2001 - 10.2001
No Degree - Medical Assistant Certification
Bucks County Community College
Associate of Applied Science - Nursing
Gwynedd Mercy University