Robyn Berry
Dearborn,MI
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Compassus (Ascensión Hospital)
Harper Woods, MI
01.2024 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Determined covered medical insurance losses by studying provisions of policies or certificates.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Maintained knowledge of standardized medical billing codes.
- Answered incoming calls, scheduled appointments and filed medical records.
Registar
Corewell Hospital
Dearborn, MI
08.2009 - Current
- knowledge of HMO, PPO, TPA, PHO and Managed Care functions.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided support and companionship to patients in need of assistance.
- Documented patient information and care activities in electronic health record.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Remote Crisis Call Center (suicide Prevention)
Common Ground
08.2021 - 01.2024
- Respond to incoming anonymous calls, chats, and/or texts from First Responders in need of support
- Provide information on resources (i.e
- Mental health services, therapy, substance use treatment facilities, etc.)
- Utilize de-escalation techniques for First Responder callers experiencing a crisis
- Take calls from the National Suicide Prevention hotline
- Coordinate with EMS or police to complete active rescue as needed
- Triage calls to determine appropriate level of care
- Document each encounter while in-call
- Provide follow-up calls to ensure successful access to services
- Communicate with the MiCAL Shift Supervisors and other MiCAL staff to receive or provide additional support.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
Intake Representative
Morley Company
08.2021 - 12.2023
- Reviewed patient records for accuracy and completeness.
- Supported office staff and operational requirements with administrative tasks.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
Intake Specialist
Lajoy Group
01.2020 - 03.2021
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Communicated with family, pharmacies, hospice care, discharge planners, and other professionals to complete seamless transitions.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- knowledge of HMO, PPO, TPA, PHO and Managed Care functions.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Certified Nursing Assistant
Home Instead Senior Care Home
08.2017 - 08.2019
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
Associate of Science -
Customer Service Training
Work from Home Training Series
Certified Nursing Assistant / Phlebotomy
Bachelor of Science - Social Work
Walden University
Minneapolis, MN06.2025
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
2021
Bachelor of Arts - Nursing (RN)
Hondros College of Nursing
Westerville, OH07-2027
Skills
- Appointment Scheduling
- Call center experience
- Policy Adherence
- Stress Tolerance
- EPIC Charting
- Medical terminology knowledge
- Patient confidentiality
- Insurance Verification
- Medical billing knowledge
- HIPAA Compliance
- Registration management
- Post-Discharge Care Coordination
- Registration and Admissions
- Customer Service
- Direct patient care
Certification
- American Care Associated | Certified in CPR and First Aid
- State of Michigan Certified Nursing Assistant
- Communication Platforms: Zoom | Skype
Timeline
Patient Care Coordinator
Compassus (Ascensión Hospital)
01.2024 - Current
Remote Crisis Call Center (suicide Prevention)
Common Ground
08.2021 - 01.2024
Intake Representative
Morley Company
08.2021 - 12.2023
Intake Specialist
Lajoy Group
01.2020 - 03.2021
Certified Nursing Assistant
Home Instead Senior Care Home
08.2017 - 08.2019
Registar
Corewell Hospital
08.2009 - Current
Work from Home Training Series
Certified Nursing Assistant / Phlebotomy
Bachelor of Science - Social Work
Walden University
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Associate of Science -
Customer Service Training
Bachelor of Arts - Nursing (RN)
Hondros College of Nursing