Nadieje Gutin

· Helped to reduce warehouse and transportation costs by 40%, also increased productivity by 70% understanding customers and partners needs, collaborating cross functionally to resolve operational and delivery issues and working on carrier partner's performance evaluation efforts.

· Contributed reducing product returns by 70% and increased customer satisfaction by 80% developing an excellent relationship and driving continuous improvement focusing on operational processes efficiency with Carrier Partners, Distribution Centers, and Customer Services.

· Improved efficiency in information management by using Excel and data visualization features to manage periodically warehouse and transportation planning execution, to provide load and delivery data updates to internal and external stakeholders. Responsible for 70% of the company’s portfolio customer base such as Walmart, Sam's Club, Bompreco, Carrefour, and others customers.

• Provided support to the Customer Service Department. Proactively anticipated customer's needs which improved customer trust, resulting in increases sales.

• Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing . Registered vendors and customers on database to maintain updated roster. Generated monthly performance reports to track and analyze shipping trends, databases and reports. Bridging efficiency and accuracy in the company data base.

• Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste. Improved distribution routes and the supply chain process reducing reduced products returns by 70%.