Your Name
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Back Office Lead/ Multi Channel Sales Associate/ Customer Service Represenitive
Best Buy
City, STATE
06.2014 - 08.2015
- Keep accurate reconciliation of all daily cash management processes and administrative office functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Trained [number] new employees quarterly.
- Sales and cashier experience.
- Process credit applications through point of sales system.
- POS) Ensure customer transactions are completed accurately and efficiently.
- Process customer returns, exchanges, and customer order pickups.
- Answer incoming phone calls to answer customer questions and direct calls to proper departments or sales associates as well as create and process over the phone orders.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Assisted customers with store and product complaints.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
Electronic Sales Sales Consultant
Best Buy Caroline Street NE
City, STATE
09.2013 - 06.2014
- Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.
- Inspire customers by showing them what's possible with technology.
- Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience.
- Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.
- Maintain your department's merchandising and readiness to serve customers.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
Electronic Sales Customer Service Rep
Best Buy Caroline Street NE
City, STATE
05.2012 - 09.2012
- Sales and cashier experience.
- Process credit applications through point of sales system.
- POS).
- Ensure customer transactions are completed accurately and efficiently.
- Process customer returns, exchanges, and customer order pickups.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
Electronic Sales Customer Service Rep/ Cashier
Best Buy 128B Pavilion Parkway
City, STATE
07.2010 - 05.2012
- Processed credit applications through point of sales system.
- Ensured customer transactions were completed accurately and efficiently.
- Processed customer returns, exchanges, and customer order pickups.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.
Education
Associate of Arts - Culinary Arts with a Concentration in Baking and Pastry
Art Institute of Atlanta
Associates in Occupational Science - Baking and Pastry
Le Cordon Bleu
Skills
- Strong organizational skills
- Seasoned in conflict resolution
- Large cash/check deposits expert
- Adaptive team player
- Inventory control familiarity
- Telephone inquiries specialist
- Customer service expert
- Opening/closing procedures
Accomplishments
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Timeline
Back Office Lead/ Multi Channel Sales Associate/ Customer Service Represenitive
Best Buy
06.2014 - 08.2015
Electronic Sales Sales Consultant
Best Buy Caroline Street NE
09.2013 - 06.2014
Electronic Sales Customer Service Rep
Best Buy Caroline Street NE
05.2012 - 09.2012
Electronic Sales Customer Service Rep/ Cashier
Best Buy 128B Pavilion Parkway
07.2010 - 05.2012
Associate of Arts - Culinary Arts with a Concentration in Baking and Pastry
Art Institute of Atlanta
Associates in Occupational Science - Baking and Pastry
Le Cordon Bleu