Nadiia Tkachuk

• Lead a team of 10 employees, ensuring effective task delegation and team productivity in a fast-paced environment.
• Provide coaching, training, and performance feedback to enhance team members' skills and support their professional development.
• Handle customer complaints, resolve issues, and ensure a high standard of service, contributing to a positive shopping experience.
• Assist in the implementation of store policies, including inventory management, merchandising, and store layout optimization.
• Act as a liaison between upper management and staff, effectively communicating updates and operational changes.
• Assist in managing daily operations, including store opening/closing, cash handling, and financial reporting.

• Provide excellent customer service by assisting with product inquiries, processing transactions, and maintaining a clean, organized sales floor.
• Assisted customers with product selection based on their needs and preferences.
• Monitor inventory levels, restock shelves, and ensure products are displayed according to store guidelines.
• Followed loss prevention guidelines to deter theft.
• Maintain a high level of product knowledge to assist customers in making informed purchasing decisions.
• Provided cash register operations and handled customer payments.
• Ensured the cleanliness and tidiness of the store.

• Conducted 30 one-on-one and 10 small group sessions per week with adult students learning English

as a foreign language

• Developed personalized lesson plans for each student based on their language proficiency and learning

goals.

• Assessed students’ progress and provided regular feedback on their performance.

• Kept track of student progress, and lesson plans.

• Conducted one-on-one and small group tutoring sessions to children aged 5-17 wishing to learn English as a foreign language
• Developed personalized lesson plans for each student based on their age and language proficiency
• Assessed students' progress and provided regular feedback on their performance
• Provided additional resources and materials
• Used age-appropriate language and communication strategies to effectively convey language concepts to young learners
• Kept track of tutoring hours, student progress, and lesson plans

• Preparing Ukrainian and European cuisine dishes at a restaurant by a hotel
• Executed proper techniques when preparing menu item ingredients.
• Monitored product freshness and rotation dates to maintain quality assurance standards.
• Adhered to sanitation policies at all times when handling food products.

• Seasonal work preparing European cuisine at local Ukrainian restaurant
• Independent preparation of starters / salads / main courses and desserts
• Kept stations stocked and ready for use to maximize productivity.
• Stocked and restocked kitchen supplies as needed.