Nadin Alijanovic
Morton Grove,Illinois
Summary
Dynamic operations manager with extensive experience leading teams of up to 65 employees. Proven ability to enhance productivity through effective recruitment, training, and strategic oversight, while ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Station Manager
PROSPECT AIRPORT SERVICES
Des Plaines, USA
04.2025 - Current
- Monitored daily operations to ensure compliance with company policies and standards for 55 employees.
- Identified staff vacancies and facilitated recruitment processes, including recruiting, interviewing, and selecting applicants.
- Oversaw daily airport operations and ensured compliance with safety regulations.
- Managed staff scheduling and coordinated shifts to meet operational needs.
- Trained new employees on company policies and customer service standards.
Department Manager
PROSPECT AIRPORT SERVICES
Des Plaines, USA
02.2024 - 04.2025
- Oversaw daily operations for Envoy cabin service with around 65 employees
- Implemented ongoing training programs for staff to enhance service quality.
- Fostered strong client relationships to drive satisfaction and promote retention.
- Clarified goals, policies, and procedures to staff to support operational alignment.
- Conducted follow up investigations involving incidents or complaints by airlines or customers
Duty Manager
PROSPECT AIRPORT SERVICES
Des Plaines, USA
07.2018 - 02.2024
- Managed supervisors, facilitated problem-solving, delegated work duties, and established team goals
- Monitored team performance to ensure effective operations
- Addressed complaints from customers and airline representatives to enhance service quality
- Coordinated with department managers to resolve various operational matters
Supervisor
PROSPECT AIRPORT SERVICES
Des Plaines, USA
10.2011 - 07.2018
- Supervised nearly 500 employees, ensuring compliance with personal appearance standards, accurate time and attendance tracking, and consistent evaluation of job performance and adherence to company policy.
- Scheduling employees to ensure proper staffing based on daily needs of our operation.
- Counseled employees on job performance and interpersonal skills, enhancing interactions with passengers, airline representatives, and co-workers.
- Establishing and maintaining professional, cordial, and fluid relationship with Airline reps and management to ensure a healthy working relationship between the organizations.
- Educating and instructing employees on work safety policy and procedures regarding passenger safety as well as their own.
- Received applications, conducted interviews, and implemented proper staffing procedures.
- Supported operational startups and turnarounds by coordinating activities and resources.
- Developed and maintained strong employee relationships, fostering a collaborative and positive work environment.
- Keeping inventory of all work related tools, ie. radios, tablets, wheelchairs etc.
Education
High School Diploma -
NILES WEST
Skokie, IL06-2011
Skills
- Talent acquisition
- Safety compliance
- Operational efficiency
- Performance evaluation
- Proficient in Excel/Microsoft Word
- Decision making
- Adaptability
Timeline
Station Manager
PROSPECT AIRPORT SERVICES
04.2025 - Current
Department Manager
PROSPECT AIRPORT SERVICES
02.2024 - 04.2025
Duty Manager
PROSPECT AIRPORT SERVICES
07.2018 - 02.2024
Supervisor
PROSPECT AIRPORT SERVICES
10.2011 - 07.2018
High School Diploma -
NILES WEST