Nadine Becker
Anchorage
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Knowledgeable PSS with solid background in child welfare. Proven ability to assess and ensure safety of children in complex situations. Demonstrated strong investigative and case management skills, along with effective communication and empathy.
Overview
14
14
years of professional experience
Work History
Child Protective Services Caseworker
State of Alaska OCS
07.2024 - Current
- Advocated for children''s best interests in court proceedings, presenting clear documentation of case findings and recommendations.
- Maintained confidentiality of sensitive information while ensuring compliance with state regulations regarding record-keeping practices.
- Ensured child safety through timely investigations, accurate risk assessments, and appropriate interventions.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Office Assistant 3
State Of Alaska Department Of Corrections
02.2024 - 07.2024
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Family Service Counselor
Municipality Of Anchorage
11.2022 - 02.2024
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using Trapeze.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Managed over 50 customer calls per day.
Patient Care Coordinator
Bitesize Pediatric Dentistry
06.2022 - 11.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Medical Billing and Collections Specialist
Alaska Heart & Vascular Institute
02.2016 - 11.2017
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
Medical Billing Clerk
Cape Fear Hospital
08.2015 - 02.2016
- Updated patient financial information to guarantee accuracy.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Billing Specialist
Lifemed Alaska
06.2011 - 05.2014
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Education
Certification - Medical Billing
AAPC
11.2017
High School Diploma -
Adult Learning Center
06.2010
Skills
- Self-Motivated
- Active Listening
- MS Office
- Critical Thinking
- Team building
- Excellent Communication
- Multitasking Abilities
- Interpersonal Communication
- Case management expertise
- Professional boundaries
- Assessment skills
- Supervisory skills
Timeline
Child Protective Services Caseworker
State of Alaska OCS
07.2024 - Current
Office Assistant 3
State Of Alaska Department Of Corrections
02.2024 - 07.2024
Family Service Counselor
Municipality Of Anchorage
11.2022 - 02.2024
Patient Care Coordinator
Bitesize Pediatric Dentistry
06.2022 - 11.2022
Medical Billing and Collections Specialist
Alaska Heart & Vascular Institute
02.2016 - 11.2017
Medical Billing Clerk
Cape Fear Hospital
08.2015 - 02.2016
Billing Specialist
Lifemed Alaska
06.2011 - 05.2014
High School Diploma -
Adult Learning Center
Certification - Medical Billing
AAPC
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