Nadine Hurd
Antioch,CA
Overview
10
10
years of professional experience
Work History
Supervisory MSA
Department of Veterans Affairs
Martinez, California
05.2014 - Current
- Provided excellent customer service in a friendly and professional manner.
- Resolved customer complaints courteously and efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Responded promptly and professionally to feedback, comments and complaints.
- Met or exceeded customer service metrics by providing excellent customer support.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
Education
Master of Science - Psychology
The Chicago School For Piano Technology
Chicago, IL12-2012
Skills
- Performance Tracking
- Strong Work Ethic
- Goal-Oriented
- Complaint resolution
- Clerical Support
- Data Entry
- Staff education and training
- Documentation And Reporting
- Complaint Handling
Timeline
Supervisory MSA
Department of Veterans Affairs
05.2014 - Current
Master of Science - Psychology
The Chicago School For Piano Technology