Nadine Ingram
Dorchester,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated situations, providing emotional and moral support.
Thrived in clinical environment, developing strong interpersonal and crisis intervention skills. Skilled in patient monitoring and therapeutic communication, seeking to transition into new field. Committed to leveraging these transferrable skills to foster growth and success in new role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Apple Rocket
Jamaica
06.2022 - 05.2023
- Maintaining sales floor product items properly placed, marked, and stamped to company standards.
- Fostering a healthy and organized shopping environment.
- Contains and distributes updated information, as well as knowledge of sale items, promotions, member deals, etc.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Cashier
Shoppers Fair
Jamaica
07.2021 - 04.2022
- Participated in managing monthly store inventory counts
- Processed credit card, and cash transactions accurately and, efficiently
- Ensured a daily balanced cash drawer within each shift, with an accuracy rate, above 95%
- Retrieved shipment items; unpacked and restocked on floor items, shelves racks, cases, bins, and tables with new merchandise
Health Care Aide Student
May Pen Public General Hospital
Jamaica
11.2020 - 02.2021
- Learning from interaction, to better suit patients needs experience, and fit their shopping wants, needs, and desires
- Developed strong relationships with colleagues by providing personalized assistance and support.
- Established a positive learning environment by seeking constructive feedback from supervisors and colleagues, incorporating new knowledge into daily caregiving practices for continuous improvement.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Education
High School Diploma -
The Bettel Academy
06-2021
No Degree - Health Care
Allied Health Career
Jamaica06-2020
Skills
- Compliant and conflict resolution
- Adaptability and flexibility
- Task prioritization
- Creative problem-solving
- Versatile, reliable, and punctual
- Standard retail service compliance
- Competent team player
- Relationship building
Education and Training
other
Timeline
Customer Service Representative
Apple Rocket
06.2022 - 05.2023
Customer Service Cashier
Shoppers Fair
07.2021 - 04.2022
Health Care Aide Student
May Pen Public General Hospital
11.2020 - 02.2021
High School Diploma -
The Bettel Academy
No Degree - Health Care
Allied Health Career