NADINE IYOK
Albany,NY
Summary
Skilled professional in both private and public sector industries with excellent reputation for resolving problems and improving customer satisfaction. Reliable with a hardworking nature, excellent communication, strong organizational skills, technological aptitude, and the ability to quickly adapt to new tasks and environments. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Very motivated professional, eager to lend combined knowledge and skills to enhance business performance.
Overview
11
11
years of professional experience
Work History
Patient Ambassador
UCM Digital Health, Inc
07.2022 - 03.2023
- Scheduling patient consultations through online requests and call intake
- Managed over 50 calls per day
- Assist providers with collecting actionable data for each encounter
- Conduct patient callbacks for follow ups within confidential and privacy policies of UCM
- Performed insurance verification
- Assigned to Intern training
Tax Information Associate
NYS Department Of Taxation And Finance
12.2016 - 07.2019
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Conferred with taxpayers or their representatives to discuss laws and regulations involved in returns to ensure correct tax form completion
- Managed over 95 calls per day
- Assisted with inquiries about individual return statuses and audits
- Processed electronic payments and ensured that records for each call were up to date
- Referred calls to appropriate units as needed
Data Entry Operator
Computer Sciences Corporation
10.2014 - 11.2016
- Maintained data entry requirements by following data program techniques and procedures.
- Compared data with source documents and re-entered in verification format to detect errors.
- Corrected data entry errors to prevent later issues such as duplication or data degradation, if needed reported them to supervisors
- Prioritized competing tasks to meet high-volume targets.
Consumer Support Specialist
Maximus
08.2013 - 10.2014
- Assisted employers and/or employees sign up for NYS of Health Marketplace insurance
- Provided further information on available insurance plans policies based on consumer needs and preference
- Established daily records of data, communication transactions, and remedial actions taken to resolve any issues
Front Desk Agent
Albany Marriott Hotel
06.2012 - 08.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in or check-out process
- Assisted with inquiries pertaining to hotel services, travel directions, and provided recommendations regarding, dining, or entertainment
- Computed bills, collected payments, and accommodated with room change requests from guests
- Liaised with housekeeping and maintenance staff to address requests and complaints from guests to resolve
Personal Care Aide
Attentive Care Services
01.2012 - 08.2012
- Administered bedside or personal care, such as ambulation or personal hygiene assistance, and household duties
- Prepared and maintained records of client progress and reported changes in client condition to supervisor or manager
- Transported or accompanied clients to locations outside the home
- Prepared meals and assisted client/families with shopping
Education
Associate of Science - Individualized Studies
Hudson Valley Community College
Troy, NYSkills
- Microsoft Office
- Salesforce
- Zoom/Teams
- Slack
- Time management
- Rapport-building
- Analysis
- Active Listening
- Integrity
Timeline
Patient Ambassador
UCM Digital Health, Inc
07.2022 - 03.2023
Tax Information Associate
NYS Department Of Taxation And Finance
12.2016 - 07.2019
Data Entry Operator
Computer Sciences Corporation
10.2014 - 11.2016
Consumer Support Specialist
Maximus
08.2013 - 10.2014
Front Desk Agent
Albany Marriott Hotel
06.2012 - 08.2013
Personal Care Aide
Attentive Care Services
01.2012 - 08.2012
Associate of Science - Individualized Studies
Hudson Valley Community College
Similar Profiles
Marissa SeecoomarMarissa Seecoomar
Compliance Specialist/ISMS Manager at UCM Digital HealthCompliance Specialist/ISMS Manager at UCM Digital Health
Alissa SchalyAlissa Schaly
UCM BCIT Executive at UCM BCITUCM BCIT Executive at UCM BCIT
Kaveri B Chopra MA., CCC-SLPKaveri B Chopra MA., CCC-SLP
Speech-Language Pathologist & Team Leader at University of Chicago Medicine (UCM)Speech-Language Pathologist & Team Leader at University of Chicago Medicine (UCM)
John Paul PedrolaJohn Paul Pedrola
Business Analyst at KPMG USBusiness Analyst at KPMG US
Kevin RitzKevin Ritz
Inbound Team Lead at TargetInbound Team Lead at Target