Nadine Johnson
St. Albans,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
South Nassau Mount Sinai
08.2020 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
Customer Service Representative/Underwriter
GEICO, Government Employees Insurance
01.2008 - 11.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services and increased productivity and morale.
- Updated account information to maintain customer records.
- Managed over sixty calls per day.
- Implemented and developed customer service training processes.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Mandl School, College of Allied Health
NY,NY08.2023
Skills
- Culturally-competent care
- Recording vital signs
- Responding to emergencies
- EMR / EHR
Certification
- CNA - Certified Nurse Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Technician
South Nassau Mount Sinai
08.2020 - Current
Customer Service Representative/Underwriter
GEICO, Government Employees Insurance
01.2008 - 11.2019
Associate of Applied Science - Diagnostic Medical Sonography
Mandl School, College of Allied Health