Duwuana Johnson
Conway,AR
Summary
Proven Patient Care Technician with a track record of enhancing patient satisfaction at Conway Regional Medical Center. Expert in vital signs monitoring and providing empathetic care, I significantly improved healthcare delivery by streamlining patient observation processes. Skilled in phlebotomy and adept at fostering patient-focused environments, my contributions have consistently elevated care standards. Aside from direct patient care, I have excellent customer service skills rather it is in person or on the phone. Basic knowledge of computer an typing skills is something I do well also.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Conway Regional Medical Center
01.2004 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Floated around to different departments inside of the hospital when needed. Such areas include the Intensive Care Unit (ICU), Cardiovascular Clinic, Cardiovascular Intensive Care Unit (CVICU), outpatient procedure units (SSOU and OIU), and multiple nonemergency units throughout the hospital.
Medicaid Eligibility Specialist
Aston Carter
05.2022 - 05.2023
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Education
Associate of Arts - Liberal Arts And General Studies
UACCM
Morrilton, ARHigh School Diploma -
Nemo Vista High School
Center Ridge, ARSkills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Catheter Care
- Specimen Collection
- Phlebotomy Techniques
- Feeding Assistance
- Adaptable
- Professional Bedside Manner
- Patient Services
- Emergency Response
- Patient Education
- Data Collection
- Mobility Assistance
- Information Protection
- Infection prevention
- Medical Equipment Operation
- Hospice and palliative care
- Culturally-competent care
- Qualified in patient transport
- Time Management
- CPR Certification
- HIPAA Compliance
- Patient-focused care
- Certified in CPR/AED
- Vital signs
- Recording vital signs
- Empathy and Compassionate Care
- Basic Life Support
- Calm Under Stress
- Attention to Detail
- Direct Patient Care
- Medical terminology knowledge
- Patient Care Technician (PCT)
- Electronic Charting
- Inpatient Care
- Emotional and Social Support
- Light Housekeeping
- Injury Prevention
- Output Monitoring and Reporting
- Supply Restocking
- Documenting behaviors
- Heavy Lifting
- Transporting patients
- Room Cleaning and Restocking
- Patient Positioning
- Phlebotomy Training
- Computer Skills and Knowledge
- Social Skills
- Hard Working
- Typing Skills
- Inbound and Outbound Calls
- Excellent Customer Service Skills
- Patient
- Kind
- Dedicated
Certification
CPR Certified
Timeline
Medicaid Eligibility Specialist
Aston Carter
05.2022 - 05.2023
Patient Care Technician
Conway Regional Medical Center
01.2004 - Current
Associate of Arts - Liberal Arts And General Studies
UACCM
High School Diploma -
Nemo Vista High School