Nadine Mcpeak
Colorado Springs,CO
Summary
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. Problem solver with demonstrated success analyzing issues and creating quick solutions that lead to a positive effect on the bottom line. Authorized to work in the US for any employer. References: April Blake- (719)-684-4780 Justina Smallwood- (719)-766-1529 James Wright- (719)-641-5868
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Antlers Hotel
Colorado Springs, CO
03.2024 - Current
- Championed guest satisfaction initiatives by delivering exemplary check-in experiences for over 100 arrivals.
- Oversaw guest reservation management to optimize check-in, check-out, and room allocation efficiency.
- Resolved guest issues and inquiries in a timely manner, significantly enhancing overall guest experience.
- Contributed to front desk operations, reinforcing a culture of operational excellence and service quality.
Barista/Cashier
Starbucks
Colorado Springs, CO
09.2023 - 03.2024
- Facilitated exceptional customer service experiences through friendly and courteous interactions.
- Created over 100 unique coffee and tea blends to enhance customer satisfaction.
- Supervised the operation of essential equipment including coffee urns and drink mixers to ensure optimal performance.
- Delegated tasks to assist in efficiently filling customer orders.
- Oversaw the cleaning and maintenance of utensils and equipment to sustain beverage quality.
- Administered cash register transactions to ensure accurate payment processing.
- Cultivated a professional and welcoming atmosphere for all customers.
Front Desk Agent
Hilton Garden Inn Hotel
Colorado Springs, CO
09.2022 - 09.2023
- Oversaw guest check-in and check-out processes to maintain efficiency.
- Managed incoming reservations via online platforms and phone calls.
- Verified payment methods for all guests during check-in to ensure security.
- Assigned appropriate rooms to guests and highlighted hotel promotions.
- Arranged transportation services for guests, enhancing their stay experience.
- Provided comprehensive information about hotel amenities and local attractions.
- Collaborated with housekeeping to maintain high standards of room cleanliness.
- Lent support to sister hotel front desk during peak staffing challenges.
Photographer/Sales Associate
JCPenney Portraits
Colorado Springs, CO
10.2022 - 01.2023
- Returned to the company as a seasonal employee during peak holiday periods.
- Executed photography assignments by taking high-quality images that met client specifications.
- Set up backdrops, lighting, and technical equipment to ensure optimal shoot conditions.
- Directed models and subjects to create visually appealing images.
- Edited photographs to produce impactful collages.
- Engaged with clients to arrange suitable times and locations for shoots.
- Oversaw maintenance and management of photography equipment.
- Submitted completed photos to relevant personnel.
- Administered photography sessions to ensure smooth operations.
Barista/Front Desk Associate
Alta hotel and living
Colorado Springs, CO
06.2022 - 09.2022
- Making quality beverages, generally specialty hot drinks
- preparing food orders,
- working the cash register,
- cleaning and stocking the store quickly and efficiently
- making sure to form good customer relationships.
- checked guests in and out of their hotel rooms
- ensure customers have a satisfying and enjoyable stay.
- distributing room keys
- verifying customers' hotel registration information
- calculating guests' room payments and other additional costs made during their stay.
Photographer/Sales Associate
JCPenney Portraits
Colorado Springs, CO
09.2021 - 06.2022
- Responsible for capturing high-quality images that will serve as inputs for visual materials intended for digital and print media.
- Capture the attention of the target audience.
- Engaged with colleagues and clients to determine a project’s requirements.
- Captured high-quality still images
- Maintained and used equipment such as cameras, computers, and tripods.
- Improved image quality using different editing methods.
- Acted as the director during photo shoots.
- Prepared props, lighting, and background to fit the project’s requirements.
- Arranged objects, scenes, lighting, and background to adhere to specifications.
- Maintained a folio of archived images.
Cashier/Customer Service
QDOBA Mexican Eats
Colorado Springs, CO
05.2020 - 03.2021
- Championed guest satisfaction initiatives through proactive engagement and quality service delivery.
- Oversaw product quality compliance by evaluating standards and driving necessary enhancements.
- Streamlined cleaning and organization processes to strengthen adherence to sanitation and safety regulations.
Cashier/Customer Service
Einstein Bros. Bagels
Colorado Springs, CO
08.2019 - 03.2020
- Oversaw cleanliness and organization of work areas by removing debris and trash, and sweeping after each shift.
- Coordinated with team members to streamline job duties and enhance efficiency in daily operations.
- Fostered a welcoming environment for guests from their entry.
- Elevated guest service standards by guaranteeing high-quality food and beverages, and upholding a safe and clean store environment.
Education
Early Childhood Education (Some college) - undefined
Pikes Peak Community College
Colorado Springs, CO10.2019
High School Diploma -
Mitchell High School
Colorado Springs, CO01.2019
Skills
- Assisted in resolving customer issues and improving satisfaction through creative problem-solving techniques
- Supported guest services by addressing inquiries and enhancing overall customer experience
- Aided in cash handling and efficient time management to streamline operations
Supported accounting tasks through accurate data entry and financial record keeping
Applied creative problem solving to enhance customer experiences and resolve issues
Certification
- Food Handler Certification
- Driver's License October 2022 to July 2027
- ServSafe
Timeline
Front Desk Agent
Antlers Hotel
03.2024 - Current
Barista/Cashier
Starbucks
09.2023 - 03.2024
Photographer/Sales Associate
JCPenney Portraits
10.2022 - 01.2023
Front Desk Agent
Hilton Garden Inn Hotel
09.2022 - 09.2023
Barista/Front Desk Associate
Alta hotel and living
06.2022 - 09.2022
Photographer/Sales Associate
JCPenney Portraits
09.2021 - 06.2022
Cashier/Customer Service
QDOBA Mexican Eats
05.2020 - 03.2021
Cashier/Customer Service
Einstein Bros. Bagels
08.2019 - 03.2020
Early Childhood Education (Some college) - undefined
Pikes Peak Community College
High School Diploma -
Mitchell High School