Helped with planning and hosting of marketing events.
Assisted in creating written, video and image content for marketing channels.
Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Created relationships with small businesses in the community that where willing to help.
Assistant Store Manager
Zara
02.2022 - 08.2022
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
PBX Operator
Montclair Hospital Medical Center
11.2017 - 07.2022
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Created and maintained company phone directory with current extensions and staff information.
Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Science - Business Administration- Marketing Major
California Polytechnic State University
Pomona, CA
05.2023
Skills
Microsoft platform proficiency
Product Development and Marketing
Time Management
Bilingual
Computer Literacy
Reliable & Punctual
Effective verbal and written communication
Problem-solving
Employee relations
Confidentiality
Accomplishments
Marketing Projects
Donor Fundraising Campaign
Lopez Urban Farm
Sept to Dec 2022
Worked closely with a community partner to help raise money for their nonprofit organization, Collaborated with a team to recommend direct marketing approaches including segmentation, value proposition, messaging, media distribution, and fulfillment.
Mobile App Development
Military Connect
Sept to Dec 2022
Proposed ideas to industry partner, conducted focus groups, created a marketing plan, presented mobile app prototypes.
Certification
Google Ads Display Certification
Google Ads Search Certification
Timeline
Marketing Intern
Amity Foundation
06.2022 - 08.2022
Assistant Store Manager
Zara
02.2022 - 08.2022
PBX Operator
Montclair Hospital Medical Center
11.2017 - 07.2022
Bachelor of Science - Business Administration- Marketing Major