Nadine Pryne
Proctor Gamble
Cincinnati,OH
2
Languages
1
Certification
17
years of professional experience
Experienced with coordinating complex site planning and integration activities. Utilizes strategic scheduling and resource management to drive project success and efficiency. Knowledge of best practices in site planning ensures seamless execution and timely project completion while being detail oriented and a quick learner while using organizational skills.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Site Integrated Planner
2 Years 7 Months- Oversaw all aspects of production plant operations, including planning, organizing, and coordinating activities to ensure efficient and cost-effective manufacturing processes
- Collaborated with cross-functional teams to create and execute strategic plans for continuous improvement initiatives, driving operational enhancements
- Developed and implemented production schedules to optimize efficiency and meet customer demand
- Collaborated with cross-functional teams including procurement, manufacturing, and logistics to ensure timely delivery of materials and finished products
- Cultivated strong relationships with key customers through regular communication and proactive problem-solving, enhancing customer satisfaction and retention
- Utilized forecasting data to anticipate future demand trends and adjust production plans accordingly
- Coordinated with suppliers to ensure on-time delivery of raw materials for uninterrupted production flow
- Managed production capacity constraints by balancing workload across multiple work centers or shifts
- Identified bottlenecks in the production process and implemented corrective actions to improve overall efficiency
- Maintained accurate records of material usage, labor hours, equipment downtime, and other relevant data for analysis purposes
- Managed production schedules for multiple product lines simultaneously, ensuring optimal resource allocation and meeting customer delivery deadlines
- Collaborated with cross-functional teams to develop and execute strategic plans for continuous improvement initiatives
- Identified bottlenecks in production process and implemented corrective actions, streamlining operations and improving efficiency
- Developed and maintained strong relationships with key customers through regular communication and proactive problem-solving
- Mentored and coached team members to foster professional growth and improve overall team performance
- Participated in cross-functional meetings to provide input on new product launches, capacity expansion projects, and supply chain optimization initiatives
Account Manager
3 Months- Served as the main point of contact for all client inquiries and issue resolution
- Delivered regular updates on account performance and market trends to inform senior management decisions
- Provided regular updates on account performance and market trends to senior management
- Collaborated with cross-functional teams including sales support, marketing, finance, and operations to ensure seamless execution of client initiatives
- Cultivated strategic partnerships with third-party vendors to enhance overall value proposition for clients
- Managed customer escalations by investigating issues thoroughly and providing timely resolutions
- Increased customer loyalty by proactively addressing any issues or concerns raised by clients in a timely manner
- Maintained accurate records of all client interactions using CRM software systems such as Salesforce or HubSpot
- Provided exceptional customer support via phone, email, and chat channels
- Managed a high volume of incoming calls and emails in a fast-paced environment
- Conducted follow-ups with customers post-issue resolution to ensure satisfaction and collect feedback for process improvement
- Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement
- Served as a subject matter expert for specific product features or functionalities
Operations Coordinator
1 Year 1 Month- Coordinated and managed daily operations support activities, ensuring smooth workflow and timely completion of tasks
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality standards
- Developed and implemented training programs for new hires, enhancing onboarding experience
- Analyzed operational data to identify trends, delivering actionable insights for decision-making
- Supported management in developing strategic plans for improving overall operational effectiveness within the organization
- Assisted in the development and implementation of training programs for new hires to ensure a seamless onboarding process
- Participated in regular team meetings to discuss challenges faced during daily operations support activities and brainstorm solutions
- Coordinated with external vendors to secure timely delivery of goods and services for operations support
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Supply Chain Coordinator
1 Year- Managed the entire purchasing cycle from PO, expediting, receiving, and closure.
- Coordinate shipment of materials
- Coordinated receipt of invoices and delivery notes to ensure accurate processing and timely payments
- Coordinate with freight forwarders on shipments to include shipment paperwork as well as shipment status
- Monitor and filing of all shipment documentation and correspondence
- Manage, monitor and follow up with all stock level and inventory
- Monitored and filed all shipment documentation and correspondence to maintain organized records and facilitate tracking
- Update and maintain database on purchases, materials, suppliers and costing
- Communicated with Customer Service and Production regarding sales order requirements and shipments.
- Prepared and distributed shipment paperwork to production facility and freight forwarder.
- Communicate with Customer Service and Production as necessary in relation to sales order requirements and shipments as needed
- Maintain monthly reconciliation of sales orders and purchase orders as required
- Executed monthly reconciliation of sales orders and purchase orders.
- Completed all formal training events as directed.
- Participated in all formal training events.
Office Coordinator
2 Months- Organize and coordinate office operations and procedures
- Served as primary contact for customers, ensuring their needs were addressed promptly.
- Oversee and direct staff as required
- Managed daily production numbers and maintained accurate sheets to support operational efficiency
- Managing and assisting in Inventory
- Scheduling hours/tasks for plant operations
- Creating / Receiving Inbound sheets
- Addressed routine issues and implemented solutions to minor problems in a timely manner.
- Engaged with relevant staff to address and resolve complex technical challenges.
- Supervise and manage staff assignments
- Following up with clients/customers
- Handled inventory and order administration in WMS system (RCMS) to maintain stock levels.
- Working hand in hand with plant manager and upper management
- Assisting Purchasing team with materials needed for plant
- Created bill of ladings and packing slips for outbound shipments to streamline shipping process
- Maintaining the general upkeep of the premises
- Attend to general issues and fixing simple problems
- Carry out routine checks to ensure safety and security
- Contact relevant personnel for troubleshooting complex issues
Warehouse Supervisor
1 Year 4 Months- Managed production, quality control, and material handling operations, implementing improvements.
- Scheduled all warehouse employees and managed resource allocation to ensure efficient operations.
- Implemented troubleshooting methods and techniques to resolve equipment and device issues promptly.
- Implemented organizational processes to ensure more cohesive operation and better quality service.
- Implemented troubleshooting methods and techniques, effectively alleviating issues with equipment and devices.
- Monitored production and quality, identifying and addressing issues to minimize loss and support operational efficiency.
- Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.
- Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Assessed employee performance and facilitated commendations and discipline as necessary.
- Identified production problems through careful assessment of quality control system deficiencies.
- Ensured that all processing equipment and machinery were properly started up, operated and shut down.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Successfully met all accuracy standards through consistent oversight, detailed recordkeeping and implementation of process improvements.
- Supervised 5-50 employees in receipt and storage of clothing products.
- Strictly enforced all safety procedures and protocols through effective management of 4 leads.
Customer Service Supervisor
3 Years 1 Month- Supervised 7 customer service reps and 4 shipping clerks completing efficient daily administrative and operational needs.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Developed and mentored team members to deliver exceptional service while adhering to established service models.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Responded promptly to customer inquiries online and in person, contributing to higher customer service ratings.
- Managed department schedules to maximize coverage during peak hours.
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Coached staff on performance enhancement strategies, fostering improved customer relations.
- Maintained knowledge of company products and services to effectively resolve complaints and concerns.
- Generated reports on KPIs to track and improve key metrics.
- Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
- Translated management directives into actionable mandates for front-line staff.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Fulfilled customer requests to ensure satisfaction and support operational efficiency. with friendly, knowledgeable service and support.
- Interfaced with various departments, including shipping and receiving and communicated effectively using active listening, open-ended questioning and appropriate response skills.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Evaluated and authenticated returns, exchanges and voids.
- Received accolades for delivering exceptional customer service.
Customer Service Representative
4 Years 6 Months- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Addressed customer service inquiries quickly and accurately.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Executed systematic order pulling procedures to ensure accurate fulfillment.
- Managed allocation of purchase orders to optimize supply chain efficiency.
- Assisted customers with inventory and shipping inquiries, ensuring timely and accurate responses.
- Greeted customers to assess service needs and accurately input orders into electronic systems for efficient processing.
- Consulted with customers to identify effective solutions for service and billing issues, enhancing customer satisfaction.
- Pre-receiving Freight from containers
- Create pick tickets and waves
- Pulling orders systematically
- Allocating Purchase Orders
Cashier
1 Year 1 Month- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers in locating specific products, answered questions, and provided tailored advice to enhance shopping experience.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Resolved customer complaints and escalated complex issues to store manager to ensure timely resolution and customer satisfaction.
- Assisted store manager with completing end-of-day counts and securing funds to prevent loss or theft.
- Enhanced customer satisfaction by assisting with purchases, locating items, and enrolling customers in rewards programs for added value.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education
High School Diploma
No Degree - Chemical Engineering
Skills
Production Planning
Warehouse Management
Warehouse supervision
Logistics and transportation
Inventory Management
Data management
Team leadership
Microsoft Office 2000
Data Analysis
Supply Chain Optimization
Production Tracking Systems
Inventory Control Systems
SAP Production Planning
Customer service
Supply Chain Logistics
Problem solving
Regulatory Compliance
Quality Assurance Standards
Client Relationship Management
Certification
- Sig Simga, DSV Solutions -
Languages
English - Expert
Spanish - Fluent
Timeline
Site Integrated Planner
Proctor Gamble
01.2024 - CurrentRead More
Account Manager
Michelman
10.2023 - 01.2024Read More
Operations Coordinator
TDG Facilities, LLC
08.2022 - 09.2023Read More
Supply Chain Coordinator
DCO International
08.2021 - 08.2022Read More
Office Coordinator
PreZero / Verdant Recycling
06.2021 - 08.2021Read More
Warehouse Supervisor
PORT LOGISTICS GROUP
09.2018 - 01.2020Read More
Customer Service Supervisor
DSV Solutions
02.2015 - 03.2018Read More
Customer Service Representative
ACT Fulfillment
08.2010 - 02.2015Read More
Cashier
Walgreens
07.2009 - 08.2010Read More
Pomona High School
High School Diploma
Read More
University of California, Riverside
No Degree from Chemical Engineering
Read More