Nadine Pusey
Riverview
Summary
Experienced Financial Services Specialist with over 30 years in financial services, risk assessment, and client management. Proficient in integrating analytics and regulatory compliance to enhance payment processing and risk management. Recognized for collaborative leadership, innovative problem-solving, and a commitment to operational excellence.
Overview
36
36
years of professional experience
Work History
Payment Incident Management Associate - CIB
JPMorgan Chase & Company
Tampa
03.2022 - 03.2024
- Resolved payment issues across CHIPS/Swift/FED, ensuring seamless transaction settlements.
- Collaborated with technical teams to resolve incidents, minimizing service downtime.
- Developed playbooks to accelerate response times and streamline communication during critical incidents.
- Conducted post-incident reviews utilizing data analytics for continuous improvement.
- Led cross-team initiatives to enhance operational efficiency, resulting in measurable improvements.
Quality Control KYC Associate - CIB
JPMorgan Chase & Company
Tampa
05.2018 - 08.2020
- Executed quality control reviews for client onboarding, verifying adherence to KYC guidelines and enhancing compliance processes.
- Partnered with internal teams to conduct thorough due diligence on customer accounts, strengthening risk assessment and regulatory adherence.
- Analyzed client data to assess risk and maintain data integrity.
- Managed timelines effectively to achieve KYC profiling objectives.
- Prepared detailed reports on audit findings, reinforcing compliance with banking regulations and supporting decision-making.
Team Lead, Prepaid Card Services - CIB
JPMorgan Chase & Company
Tampa
01.2002 - 05.2018
- Researched and processed government welfare benefits and food stamp payments, facilitating access for eligible individuals.
- Conducted daily financial reconciliations and resolved discrepancies in transactions.
- Handled client inquiries and disputes, ensuring timely resolution that enhanced customer satisfaction.
- Collaborated with technology teams for UAT processes and product rollouts.
Portfolio Administrator, Consulting Services Dept.
Neuberger Berman
New York
09.1988 - 07.2001
- Managed administrative tasks for financial consultants, ensuring accurate transactions and streamlined account maintenance.
- Supported daily operations by addressing client service needs and facilitating account onboarding.
- Maintained client communication and assisted in marketing efforts to enhance client engagement.
Education
Course Completion - Accounting and Business Management
Borough of Manhattan Community College
New YorkSkills
- Incident Management
- KYC & AML Compliance
- Regulatory Compliance
- Risk Assessment
- Transaction Analysis
- Analytics
- Financial Services
- Client Services
- Team Leadership
- Problem-solving
- Communication
Additional Information
Microsoft Office Suite, JPM Access, Case Tracking, Service Portal, Fiserv, JPMorgan Chase & Company: Payment Incident Management Associate, Quality Control KYC Associate, Team Lead, Prepaid Card Services., Neuberger Berman: Portfolio Administrator, Consulting Services Department.
Timeline
Payment Incident Management Associate - CIB
JPMorgan Chase & Company
03.2022 - 03.2024
Quality Control KYC Associate - CIB
JPMorgan Chase & Company
05.2018 - 08.2020
Team Lead, Prepaid Card Services - CIB
JPMorgan Chase & Company
01.2002 - 05.2018
Portfolio Administrator, Consulting Services Dept.
Neuberger Berman
09.1988 - 07.2001
Course Completion - Accounting and Business Management
Borough of Manhattan Community College