Nadine Thompson
Clermont,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Senior Claims Adjuster
Bank of America
Clermont, FL
02.2022 - Current
- Analyzed claims to determine coverage and eligibility for clients.
- Reviewed and interpreted policy provisions to ensure compliance with regulations.
- Performed regular audits on closed files to ensure accuracy and compliance with established procedures.
- Maintained accurate records of all activities related to each claim file.
- Participated in mediations and arbitrations as necessary in order to ensure equitable outcomes for all parties involved.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Prepared detailed reports on investigation findings and claim status for internal use.
Relationship Banker
Bank of America
Commack, NY
05.2015 - 02.2022
- Cultivated client relationships to deliver customized banking solutions and services.
- Educated customers on bank products to improve financial literacy and engagement.
- Facilitated account openings, transactions, and inquiries with efficiency.
- Collaborated with team members to uphold compliance with banking regulations and policies.
- Maintained precise records of client interactions using bank software systems.
Education
Associate of Applied Science -
Suffolk County Community College
Brentwood, NY03-2013
Skills
- Regulatory compliance enforcement
- Fraud detection analysis
- Compliance training
- Customer experience enhancement
- Process improvement strategies
Timeline
Senior Claims Adjuster
Bank of America
02.2022 - Current
Relationship Banker
Bank of America
05.2015 - 02.2022
Associate of Applied Science -
Suffolk County Community College
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