Nadine Vela

Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotate merchandise and displays to feature new products and promotions.
Assist my Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance as well as strong collaboration.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Develop a loyal customer or guest base through personalized interactions, increasing repeat business in-store visits.
Resolve escalated guest issues effectively leading to improved guest satisfaction rates.
Interview, hire, and train staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Lead by example for my team by consistently exceeding metric goals such as loyalty, beauty services, and credit cards. Managed the floor as CEL or client experience lead to make sure every Beauty Advisor was providing clients with the best service possible. Trained new hires to succeed with their own self goals such as great client experience, loyalty, and credit cards, coached to improve beauty advisor’s on floor behaviors in order to drive results. Collaborated with the rest of my leadership team on ways to drive results with my specific areas of responsibility which is loyalty and credit cards, on boarding new hires and overseeing sales on our home brand Sephora Collection. Sought constant feedback from exempt leadership on ways to improve myself within my position to be the best asset to my team.

As a Beauty Advisor my job title includes but not limited to: Provide strong customer service, have a broad knowledge of products that align with the client's needs, provide services such as color matches, mini makeovers, and mini facials. Between clients finished assigned tasks such as maintaining store cleanliness, stocking product, and keeping up with brand updates.

My job tasks at Premiere Cinemas included customer service in concessions, selling tickets to shows at box offices, greeted customers and collected tickets at door, clean theaters between movie showings, and maintained the theater's overall cleanliness.