Nadinne Honkala
Alamogordo
Summary
Personable and reliable, with solid understanding of human anatomy and therapeutic techniques. Knowledgeable about assisting with therapeutic exercises and patient care, ensuring effective support for physical therapy sessions. Committed to enhancing patient outcomes and fostering supportive healing environment.
Overview
10
10
years of professional experience
Work History
Physical Therapist Technician
Back In Action Therapy
09.2024 - Current
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Promoted a culture of teamwork and accountability within the clinic, consistently meeting or exceeding performance expectations.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Enhanced patient recovery by implementing tailored physical therapy exercises and treatment plans.
Patient Registration interviewer
GCRMC
02.2023 - 11.2023
- I register patients into the systems, I make sure theirs charts are correct that they have the correct authorizations and insurance
- I make sure the patients are checked in for appointments as well and scheduling their next visit
Sales Representative
Spectrum-TLC
09.2020 - 03.2021
- Provided customer service for existing spectrum customers
- Additionally, connected services for new customers, including seasonal and sales promotions, in a call center environment
Customer Service Representative
Job Finders
08.2020 - 11.2020
- Preformed outbound calls in an effort to gather public opinion concerning upcoming elections
Technical Support
Kelly Services
09.2019 - 07.2020
- Worked form home setting up and troubleshooting services for both new and existing customers
- Also provided support for repair and replacement
Sales Associate
Spectrum Brands
10.2018 - 02.2019
- Provided customer service for existing spectrum customers
- Additionally, connected services for new customers, including seasonal and sales promotions, in a call center environment
Hostess
Applebee's
12.2016 - 01.2018
- Ensured a clean and sanitary environment for Applebee's patrons, from the time they enter the front door until the time they leave
- Provided customers with information and answers, in a fast paced environment, while maintaining floors, booths, and restrooms
Customer Service Representative
Xerox
12.2014 - 07.2015
- Managed medications for customers and updated insurance information
- Provided excellent customer service to ensure their medications were mailed promptly and properly
- Contacted pharmacist to gather prescription information
Education
High School Diploma -
Academy Del Sol
Alamogordo, NM12-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
Timeline
Physical Therapist Technician
Back In Action Therapy
09.2024 - Current
Patient Registration interviewer
GCRMC
02.2023 - 11.2023
Sales Representative
Spectrum-TLC
09.2020 - 03.2021
Customer Service Representative
Job Finders
08.2020 - 11.2020
Technical Support
Kelly Services
09.2019 - 07.2020
Sales Associate
Spectrum Brands
10.2018 - 02.2019
Hostess
Applebee's
12.2016 - 01.2018
Customer Service Representative
Xerox
12.2014 - 07.2015
High School Diploma -
Academy Del Sol
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