Nadir Williams
Orlando
Summary
Knowledgeable Operations Agent with proven expertise in managing support work for aircraft. Loads, unloads, and tracks baggage and cargo. Well-versed in obtaining required documentation and implementing safety measures.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Ground Operations Agent
Dnata
Orlando
09.2023 - Current
- Coordinated arrival and departure processes for various aircraft.
- Assisted with baggage handling and loading operations efficiently.
- Conducted safety checks on equipment and operational areas regularly.
- OJT MENTOR / Trainer
- Sal / Supervisor
- Communicated with ground staff to ensure timely aircraft servicing.
- Monitored service levels and addressed passenger needs proactively.
- Managed documentation for cargo and passenger services accurately.
- Facilitated training sessions for new team members on procedures.
- Collaborated with security personnel to maintain safety protocols effectively.
- Moved baggage to load and unload aircraft.
- Logged, tracked and traced shipments across airport and partner locations.
- Helped customers with special needs to board and disembark from aircraft.
- Managed ground operations activities such as fueling, catering, deicing, marshalling and pushback operations for departing flights.
- Conducted pre-flight checks of aircraft and ensured all safety protocols were met.
- Processed paperwork related to international arrivals and departures such as customs documents, immigration forms .
- Prepared detailed reports on operational issues encountered during shift that could affect future flights.
- Coordinated with flight crews regarding any changes in flight plans or passenger needs.
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities.
IT Technician
Global One Networks
Orlando
11.2019 - 08.2023
- Installed and configured hardware and software for various client systems.
- Diagnosed and resolved technical issues in network infrastructure effectively.
- Provided user support and training for software applications and IT tools.
- Trouble shooting
- Cable installation/ Termination
- Network knowledge
- Collaborated with team members to improve system performance and security measures.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Education
University High School
Orlando, FLSkills
- Network troubleshooting
- Hardware installation
- Equipment maintenance
- Cable management
- Team collaboration
- Problem solving
- Time management
- Training facilitation
Timeline
Ground Operations Agent
Dnata
09.2023 - Current
IT Technician
Global One Networks
11.2019 - 08.2023
University High School