NADIYA KOTHIA
Richmond,TEXAS
Summary
10+ years’ experience in Sales, Banking & Insurance ,Business Development & Operations, Immigration Paralegal, and other services. Highly-motivated and adaptable individual with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.”
Overview
7
7
years of professional experience
1
1
Certification
Work History
Immigration Paralegal Assistant (Remote)
ABBASI LAW OFFICE
Sugar Land, TX
09.2022 - Current
- Gathered required immigration application documents and assisted with filing.
- Organized visa paperwork, asylum requests, translations and affidavits.
- Provided administrative support such as scheduling appointments, photocopying documents,.
Event Coordinator /Human Resources Executive
ELITE INDOPAK RESTAURANT
Sugar Land, TX
08.2021 - Current
- Developed and implemented new employee onboarding process.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Organized recruitment events such as career fairs and open houses.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Tracked payments, balances and registrations for various events.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
Claims Customer Service Representative
Teletech at Home
Sugar Land, TX
08.2020 - 08.2021
- Provided customer service to clients regarding their insurance claims inquiries.
- Gathered and analyzed information from customers, evaluated claim eligibility, and completed necessary paperwork for processing.
- Resolved customer complaints in a timely manner and documented details of each interaction with customers.
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Maintained up-to-date knowledge of health care reform laws and regulations.
- Researched competitors' offerings and pricing structures to ensure competitive advantage in the marketplace.
- Monitored clients' insurance coverages to ensure changing needs were met.
Cashier
HEMPSTEAD TRUCK STOP
HOUSTON, TX
05.2018 - 07.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Customer Service Associate
Texas Jasmine Wholesale
Houston, TX
08.2017 - 04.2018
- Maintained an organized system for tracking customer interactions and feedback.
- Resolved customer inquiries in a timely manner.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
Relationship Manager, Banking Operations
HDFC Bank
MUMBAI, MAHARASHTRA
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
Subject Matter Expert
CITIBANK INDIA
MUMBAI, MAHARASHTRA
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Education
BBA - Buisness
Mumbai University
India04.2004
TDI - Insurance
LIFE AND HEALTH LICENSE
TEXAS DEPARTMENT OF INSURANCESkills
- Contract Negotiations and Administration
- Event Calendar Management
- Operations Oversight
- Catering Coordination
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
kutchi
Native/ Bilingual
Marathi
Limited
Certification
Texas Life & Health
References
References available upon request.
Timeline
Immigration Paralegal Assistant (Remote)
ABBASI LAW OFFICE
09.2022 - Current
Event Coordinator /Human Resources Executive
ELITE INDOPAK RESTAURANT
08.2021 - Current
Claims Customer Service Representative
Teletech at Home
08.2020 - 08.2021
Cashier
HEMPSTEAD TRUCK STOP
05.2018 - 07.2020
Customer Service Associate
Texas Jasmine Wholesale
08.2017 - 04.2018
Relationship Manager, Banking Operations
HDFC Bank
Subject Matter Expert
CITIBANK INDIA
BBA - Buisness
Mumbai University
TDI - Insurance
LIFE AND HEALTH LICENSE
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