Summary
Overview
Work History
Education
Skills
Countriesexperience
Publications
Accomplishments
Certification
Timeline
Generic
Nadiya Alnoor Jiwa

Nadiya Alnoor Jiwa

Global Health Expert, Pharmacist, Pharmacy Technician & Researcher
Sandy Springs,GA

Summary

Dedicated Public Health Analyst and experienced pharmacist with a strong foundation in global health and HIV/AIDS program management. Over a decade of expertise in pharmaceutical care, health data analysis, and compliance monitoring. Skilled in managing complex health programs while ensuring adherence to donor policies, country regulations, and CDC guidelines. Excelled in medication therapy management, patient counseling, compounding, and inventory control as a pharmacist, with a focus on improving access to essential medicines and fostering adherence to treatment protocols. Proficient in leveraging analytics, research, and stakeholder collaboration to drive program effectiveness, advance public health outcomes, and build healthier communities through innovative and evidence-based approaches. Known for fostering effective team collaboration and consistently achieving high-quality results in dynamic environments as a pharmaceutical professional with comprehensive experience in supply chain management and dispensing medications. Proficient in pharmaceutical calculations and maintaining meticulous inventory records, with a strong emphasis on adaptability and reliability.

Overview

19
19
years of professional experience
8
8
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Call Agent

NexRep
Atlanta, GA
12.2024 - Current
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.

Pharmaceutical Technician

Integrity Compounding Pharmacy
08.2024 - 11.2024
  • Medication management, patient counseling, inventory management, regulatory compliance, and collaboration in healthcare projects.
  • Clinical pharmacy, patient counseling, medication therapy management, drug utilization review, compounding medications, knowledge of drug interactions, potential for reducing prescription errors, medicinal history review, prescription dispensing.
  • Supported sterile compounding unit for supplies and quality check of endotoxin in produced items.
  • Supporting dispensing practice at Check Stand.

Intern

UNTHSC
06.2024 - 08.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Graduate Research Assistant (GRA)

UNTHSC
12.2023 - 07.2024
  • Data management and analytics for Asthma 411.

Pharmaceutical and Health Products Analyst

Results in Health (RiH)
05.2018 - Current
  • Risk management, procurement, supply chain management, grant-making compliance.
  • Supported GFATM grants risk management as LFA for Zimbabwe through supply chain experience, continual process improvement practices, customer service, inventory, warehousing, disposal and waste management exercises, procurement, purchasing, project management, forecasting, Stakeholder and Relationship Management and vendor management as well as supply chain management for pharmaceutical and health products for HIV/AIDS, TB, and Malaria grants.
  • In my role within the PSM Team, I ensure the highest standards of quality, efficiency, and integrity in managing grants for procurement, storage, transportation, and distribution of medical and health products. I deliver timely, pivotal risk assessments and advice throughout the supply chain, empowering governments and clients to make informed, evidence-based decisions. This strategic guidance enables optimal and appropriate allocation of resources for medicines, diagnostics, and other essential health commodities.
  • Contributed to grant-making as well as compliance to supply plan reviews and Lead Market-Shaping Interventions.
  • Assisted in various ad-hoc assignments risk identification reviews involving forecasts, quantification, Analytical Skills and Forecasting as well as warehousing.

Pharmacist

Baylor College of Medicine Children’s Foundation
04.2013 - 04.2023
  • Medication management, patient counseling, inventory management, regulatory compliance, and collaboration in healthcare projects.
  • Managed HIV/AIDS-related pharmacotherapy for infants, children, and adolescents.
  • Clinical pharmacy, patient counselling, medication therapy management, drug utilization review, compounding medications, knowledge of drug interactions, potential for reducing prescription errors, medicinal history review, prescription dispensing, regulatory compliance and pharmaceutical research services as well as sustained health products supply and inventory management of antiretroviral therapy, anti-TB, anti-malarial, and other essential medicines.
  • Well versed in healthcare information systems such as Electronic Medical Records (EMR) as well as improvements to systems such as upgraded EMRx
  • Innovation: Developed and implemented a pill-swallowing curriculum for ARVs.
  • Led cross-functional teams in the design and execution of grant proposals aimed at improving healthcare access, including vaccine availability and disease management in emerging markets
  • Collaboration between departments for technical facilitation in project management as well as fundraising events organizing and donations management systems
  • Hosted pharmacists, technicians, students/ interns for professional development.
  • Published abstracts internationally on operational work.

Pharmaceutical and Health Products Analyst

United Nations Operations for Project Services
03.2012 - 03.2013
  • Resource allocation, data verification, risk assessment, procurement planning
  • Directed resource allocation plans, assessed targets and achievements, storage, and delivery aspects, implementation and identified weakness/success in procurement
  • Conducted Onsite Data Verification (OSDV) processes, planning, implementation and reporting
  • Managed Principal Recipient’s PSM plans, Pharmaceutical and Health Products Management Country Profiles, Procurement Manuals, Inventory Control Manuals, QA/QC plans and other relevant tools applied and recommended for tracing Global Fund products for each grant in Pakistan respectively
  • Implemented grant assessment practices involving Progress Update and Disbursement Requests, Operational Risk Management Framework, as well as Requests for Continued Funding
  • Assessed warehouses and procured assets when necessary
  • Ensured PR implementation was in accordance with GFATM quality assurance policies
  • Reported and recommended solutions to GFATM for risks identified during assessments.

Pharmacist

Baylor College of Medicine Children's Foundation, Mbeya
02.2011 - 03.2012
  • Clinical pharmacy, patient counseling, medication therapy management.
  • Initiated new pharmacy including setting standards of care and product selection for newly opening pharmacy stock provision.
  • Clinical pharmacy, patient counselling, medication therapy management, drug utilization review, compounding medications, knowledge of drug interactions, potential for reducing prescription errors, medicinal history review, prescription dispensing, regulatory compliance and pharmaceutical research services as well as sustained health products supply and inventory management of antiretroviral therapy, anti-TB, anti-malarial, and other essential medicines.

Facilitator for Health Systems Course

Aga Khan University
12.2009 - 03.2010
  • Delivered clear concepts on health systems through participatory teaching.
  • Accompanied students for field visits to health centers.

Pharmacist

Aga Khan Hospital
08.2007 - 10.2008
  • Participated in clinical pharmaceutical activities for patient care and management in hospital setting.

Intern Pharmacist

Mt Meru Hospital
07.2006 - 07.2007
  • Trained under regional pharmacist
  • Learned supply chain management and clinical dispensing.

Education

Masters in Public Health - Maternal and Child Health

University of North Texas Health Science Center- School of Public Health (UNTHSC-SPH)
Fort Worth, Texas
05.2023 - Current

Masters of Science in Health Policy and Management (MSc HPM) - Health Policy and Management

Aga Khan University
Karachi, Pakistan
10.2008 - 10.2010

Bachelors of Pharmacy (B.Pharm.) - Pharmacy

Muhimbili University of Health and Allied Sciences (MUHAS)
Dar-es-salaam, Tanzania
09.2002 - 08.2006

Skills

Logistics and supply chain management

Quality monitoring

Safety protocols

Interagency communications

Therapeutic knowledge

Pharmaceutical care

Client involvement in healthcare

Quantitative and Qualitative Research

Problem-solving skills

Interpersonal skills

Gathering information

Quality assurance

Quality control

Goal oriented

CRM software

Fluency in multiple languages

Problem-solving

Time management

Excellent communication

Team collaboration

Active listening

Adaptability and flexibility

Multitasking

Time management abilities

Countriesexperience

  • Tanzania
  • Zimbabwe
  • Pakistan
  • United States

Publications

  • Effectiveness of AI Use in Qualitative Abstract Coding, 03/21/24, Alkhatib, Sarah, Jiwa, Nadiya, Judd, Dallin, Walters, Scott, https://hdl.handle.net/20.500.12503/32721
  • The 'D.T.G.s' of DTG for children and adolescents living with HIV (CALHIV), 2020, J. Bacha, B. Mayalla, N. Jiwa, L. Mwita, L. Campbell, https://programme.aids2020.org/Abstract/Abstract/3494
  • Paclitaxel-ing a punch: Successful treatment of children, adolescents, and young adults with relapsed or refractory Kaposi sarcoma with paclitaxel in Mbeya, Tanzania, 2020, L. Campbell, N. El-Mallawany, J. Slone, P. Mehta, A. Kapesa, J. Bacha, N.A. Jiwa, https://programme.aids2020.org/Abstract/Abstract/1563
  • Joy of giving and receiving: Grassroot fundraising in Mbeya, Tanzania, E-poster, E13. PEE1364, and PEE1361, N.A. Jiwa, https://programme.aids2020.org/Abstract/AbstractList?abstractGrid-page=177&abstractGrid-sort=AbstractType-desc
  • Factors associated with the acceptability of Lopinavir/Ritonavir formulations among children living with HIV/AIDS attending care and treatment clinics in Mbeya and Mwanza, Tanzania, 2024, Jiwa, N. A., Ketang'enyi, E., Nganyanyuka, K., Mbwanji, R., Mwenisongole, D., Masuka, E., Brown, M., Charles, M., Mwasomola, D. L., Nyangalima, T., Olomi, W., Komba, L., Gwimile, J., Kasambala, B., Mwita, L., https://doi.org/10.1371/journal.pone.0292424

Accomplishments

    · Abstracts, scholarships, conferences and opinion papers:

    · Effectiveness of AI Use in Qualitative Abstract Coding. 2024-03-21. Alkhatib, Sarah; Jiwa, Nadiya; Judd, Dallin; and Walters, Scott. URL: https://hdl.handle.net/20.500.12503/32721

    · The 'D.T.G.s' of DTG for children and adolescents living with HIV (CALHIV): Descriptions, trends, and gaps of rolling out dolutegravir in CALHIV in Mbeya, Tanzania. (2020) J. Bacha * (1,2,3), B. Mayalla (3), N. Jiwa (3), L. Mwita (3), L. Campbell (1,2,3)

    INSTITUTIONS: (1) Baylor College of Medicine International Pediatric AIDS Initiative at Texas Children’s Hospital, Houston, United States, (2) Baylor College of Medicine, Houston, United States, (3) Baylor College of Medicine Children’s Foundation - Tanzania, Pediatrics, Mbeya, Tanzania. URL: https://programme.aids2020.org/Abstract/Abstract/3494

    · Paclitaxel-ing a punch: Successful treatment of children, adolescents, and young adults with relapsed or refractory Kaposi sarcoma with paclitaxel in Mbeya, Tanzania. (2020). L. Campbell (1,2,3), N. El-Mallawany (2,4), J. Slone (2,4), P. Mehta (2,4), A. Kapesa (3), J. Bacha (1,2,3), N.A. Jiwa * (3)

    INSTITUTIONS: (1) Baylor College of Medicine International Pediatric AIDS Initiative at Texas Children’s Hospital, Houston, United States, (2) Baylor College of Medicine, Houston, United States, (3) Baylor College of Medicine Children’s Foundation - Tanzania, Pediatrics, Mbeya, Tanzania. URL: https://programme.aids2020.org/Abstract/Abstract/1563

    · Joy of giving and receiving: Grassroot fundraising in Mbeya, Tanzania, E-poster, E13. PEE1364, and PEE1361. N.A. Jiwa * (3)

    INSTITUTIONS: (1) Baylor College of Medicine International Pediatric AIDS Initiative at Texas Children’s Hospital, Houston, United States, (2) Baylor College of Medicine, Houston, United States, (3) Baylor College of Medicine Children’s Foundation - Tanzania, Pediatrics, Mbeya, Tanzania. URL: https://programme.aids2020.org/Abstract/AbstractList?abstractGrid-page=177&abstractGrid-sort=AbstractType-desc

    · Coordinated the 21st Baylor International Pediatric AIDS Initiative (BIPAI) Network Meeting in Johannesburg (2019), focusing on pushing limits in Maternal and Child Health. Facilitated logistics and program sessions, contributing to a successful five-day conference that promoted innovation and shared best practices in healthcare, enhancing professional development and international collaboration among healthcare professionals from diverse global centers.

    · At the Health & Humanitarian Logistics Conference in Kigali, Rwanda (2018), I participated as a panelist where I contributed insights on leveraging regional networks for emergency response logistics. My discussion highlighted the potential of professional logistics associations in improving health and humanitarian operations, specifically addressing the challenges and operational needs during crises like Cyclones Idai and Kenneth. This role emphasized my expertise in strategizing and implementing effective supply chain solutions in high-pressure environments. This role underscored my commitment to enhancing global health through strategic collaborations and knowledge exchange. URL: https://iaphl.org/wp-content/uploads/2019/07/IAPHL-Scholarship-Beneficiaries%E2%80%99-Report_Nadiya-Alnoor-Jiwa.pdf

    · A voice from the PtD community: Baylor College of Medicine Children’s Foundation, The People that Deliver (PtD) Initiative newsletter on Website: http://conta.cc/2kjKHUG

    · Abstract number 86: Recognizing and educating about excipient-related side-effects from use of antiretroviral therapy in Mbeya, Tanzania. May 19th 2016. Ms. Nadiya Jiwa, Bachelors of Pharmacy, Master of Science in Health Policy and Management1, Ms. Mariana Zacharia, Diploma in Pharmaceutical Sciences1, Ms. Antonia Mdemu, Diploma in Pharmaceutical Sciences1, Dr. Jason Bacha, Pediatrician2, Dr. Liane Campbell, Pediatrician2, Dr. Bertha Kasambala, Doctor of Medicine2 and Dr. Lumumba Mwita, Doctor of Medicine2. 2016 ACCP Virtual Conference. Website: https://accp.confex.com/accp/2016vp/webprogram/Paper37962.html

    · Jiwa N, Campbell L and Bacha J. 2014. TasP Workshop at Vancouver 2014. Bridging gap between global targets and local achievements: Assessing do-ability of procurement and supply management indicators in tracking pediatric ARVs for rural Tanzania

    · Nadiya Alnoor Jiwa, Yusuf Hussein, Kulwa Samson, Brenda Anosike, Michael Tolle. 2012. Developing quality participatory pharmacy practice for children living with HIV/AIDS in Mbeya, United Republic of Tanzania, USAID-Health Care Improvement (HCI) Project, website: http://www.hciproject.org/node/3268

    · Jiwa, Nadiya. Social-marketing to save lives: task to distinguish a water-purifying product. Poster at Health Sciences Research Assembly, Karachi, Pakistan, 2010.

    · N.A.Jiwa et al. Development and application of pill-swallowing curriculum for children living with HIV/AIDS at Mbeya, Tanzania. Poster and oral presentation at Pharmaceutical Society Tanzania, Annual General Meeting Arusha, Tanzania, 2016.

    · Posters presented for multiple abstracts at SHARe symposium in Mbeya, Tanzania in 2015, 2016, 2017, 2018 and 2019. Served as part of SHARe organizing committee since initiation.

    · Research Publication:

    · Jiwa, N. A., Ketang'enyi, E., Nganyanyuka, K., Mbwanji, R., Mwenisongole, D., Masuka, E., Brown, M., Charles, M., Mwasomola, D. L., Nyangalima, T., Olomi, W., Komba, L., Gwimile, J., Kasambala, B., & Mwita, L. (2024). Factors associated with the acceptability of Lopinavir/Ritonavir formulations among children living with HIV/AIDS attending care and treatment clinics in Mbeya and Mwanza, Tanzania. PloS one, 19(1), e0292424. https://doi.org/10.1371/journal.pone.0292424 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10760675/

    https://hdl.handle.net/20.500.12503/32742

    · Preprint with Lancet SSRN: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4342780

    · Research Awards:

    · Community Engagement Award at Research Appreciation Day (RAD), UNTHSC, for Factors associated with the acceptability of Lopinavir/Ritonavir formulations among children living with HIV/AIDS attending care and treatment clinics in Mbeya and Mwanza, Tanzania. PloS one, 19(1), e0292424, recognizing outstanding contribution to community health research. Here are the websites of this award recognition: https://www.unthsc.edu/research/research-development-and-commercialization/funding-development/research-appreciation-day/2024-research-appreciation-day/and https://www.unthsc.edu/school-of-public-health/four-sph-students-win-research-appreciation-day-awards/

    · Academic Forums:

    · International Association of Public Health Logisticians (IAPHL): Participated in the 2019 Advisory Group Meeting Activities, which involved discussions on strategic health logistics topics (AuthorAID).

    · AuthorAID platform: Active in seeking mentoring and collaboration opportunities in healthcare, life sciences, and medicine, focusing on areas like public health, supply chain management, pediatrics, HIV/AIDS, and health policy management (AuthorAID).

    · Participating in Exchange Alumni community through Alumni.state.gov which is a website accessible to the general public and all who have participated and completed a U.S. government-funded or sponsored exchange program, together with other local coordination groups in Tanzania. This comes after my training and visit to the United States in five states namely Washington D.C., Georgia, Texas, Minnesota and Washington state, in May 2018 for Global Health Security Agenda (GHSA) training with International Visitors Leadership Program (IVLP).

    · Active in Texas Children’s Global Community of Practice network through https://globalhealthcommunity.org/

    · Currently listed as PSM Expert for Pharmaceutical and Health products with Results in Health (RiH) pool of consultants on https://resultsinhealth.org/?view=article&id=178:nadiya-jiwa&catid=22

    · Registered as a Pharmacist with Pharmacy Council, Tanzania on: https://www.pc.go.tz/personnel/

    · Participated in narratives from field during the pandemic. URL: https://cdn.bcm.edu/sites/default/files/2021-11/offscript-november-flyer-homebound.pdf

    Personal Interests/ Extra Curricular Activities:

    · Led women advocacy and empowerment portfolio of Aga Khan Council (Ismaili Community) group from Southern Tanzania.

    · Participates in fund-raising activities for charity of children’s homes and others

    · Interested in art, baking and cooking Asian and Mid-Eastern cuisines

    · Currently pursuing an online cook-book writing course with Domestika: https://www.domestika.org/en/nadiya_navroze

Certification

Georgia Board of Pharmacy Registration as Pharmacy Technician

07-2024

Timeline

Call Agent

NexRep
12.2024 - Current

Pharmaceutical Technician

Integrity Compounding Pharmacy
08.2024 - 11.2024

Georgia Board of Pharmacy Registration as Pharmacy Technician

07-2024

Intern

UNTHSC
06.2024 - 08.2024

Graduate Research Assistant (GRA)

UNTHSC
12.2023 - 07.2024

Masters in Public Health - Maternal and Child Health

University of North Texas Health Science Center- School of Public Health (UNTHSC-SPH)
05.2023 - Current

Pharmaceutical and Health Products Analyst

Results in Health (RiH)
05.2018 - Current

Pharmacist

Baylor College of Medicine Children’s Foundation
04.2013 - 04.2023

Pharmaceutical and Health Products Analyst

United Nations Operations for Project Services
03.2012 - 03.2013

Pharmacist

Baylor College of Medicine Children's Foundation, Mbeya
02.2011 - 03.2012

Facilitator for Health Systems Course

Aga Khan University
12.2009 - 03.2010

Masters of Science in Health Policy and Management (MSc HPM) - Health Policy and Management

Aga Khan University
10.2008 - 10.2010

Pharmacist

Aga Khan Hospital
08.2007 - 10.2008

Intern Pharmacist

Mt Meru Hospital
07.2006 - 07.2007

Bachelors of Pharmacy (B.Pharm.) - Pharmacy

Muhimbili University of Health and Allied Sciences (MUHAS)
09.2002 - 08.2006
Nadiya Alnoor JiwaGlobal Health Expert, Pharmacist, Pharmacy Technician & Researcher
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