Nadja Gallego
Upland,CA
Summary
Experienced shift leader and team member with a background in food service and warehouse operations. Skilled in coaching staff, resolving guest concerns, managing cash, and maintaining safety and sanitation standards. Focused on efficient service and dependable team support.
Overview
10
10
years of professional experience
Work History
Chick-fil-A Front of House Team Member
Chick-fil-A
Upland, CA
03.2024 - 10.2026
- Executed accurate and swift order entry using point-of-sale systems to enhance customer experience.
- Provided friendly guest support at Chick-fil-A front counter and drive-thru.
- Managed cash and card transactions with precision at Chick-fil-A registers, contributing to efficient operations.
- Restocked ingredients, packaging, and supplies to ensure seamless Chick-fil-A service.
- Cleaned dining room, kitchen surfaces, and equipment to maintain sanitation standards.
Fulfillment Center Associate
QVC Warehouse
Ontario, California
02.2022 - 02.2024
- Replenished shelving with incoming inventory throughout QVC Warehouse work areas.
- Scanned inventory movements to update QVC warehouse tracking systems and locations.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Ensured all safety protocols were followed during operations in the warehouse.
Taco Bell Shift Leader
Taco Bell
Upland, California
02.2017 - 07.2021
- Resolved guest concerns with calm communication and Taco Bell hospitality standards.
- Enforced company policies, safety rules, and sanitation practices throughout Taco Bell shifts.
- Executed opening and closing tasks, ensuring efficient stocking, setup, and cleanup at Taco Bell.
- Monitored food preparation processes to uphold quality and safety standards consistently.
- Managed inventory levels by monitoring stock levels and ordering supplies.
- Conducted regular inspections to guarantee compliance with health regulations and quality control.
- Delivered training and feedback to staff, enhancing performance and service delivery.
- Trained team on cash handling procedures to minimize errors and enhance customer experience.
Education
Criminal Justice
Mt. San Antonio College
Walnut, CA06-2027
High School Diploma -
Upland High School
Upland, CA06-2016
Skills
- Customer service
- Food safety practices
- Sanitation compliance
- Cash handling
- Inventory
- Management
- Coaching and training
- Multitasking
- Critical Thinking
- Communication
- Coaching and training
Timeline
Chick-fil-A Front of House Team Member
Chick-fil-A
03.2024 - 10.2026
Fulfillment Center Associate
QVC Warehouse
02.2022 - 02.2024
Taco Bell Shift Leader
Taco Bell
02.2017 - 07.2021
Criminal Justice
Mt. San Antonio College
High School Diploma -
Upland High School