Summary
Work History
Education
Skills
Languages
Timeline
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Mina Hooker

Chesapeake,VA

Summary

Dynamic and customer-focused professional with experience at Chick-fil-A, excelling in enhancing guest satisfaction through exceptional service and effective complaint resolution. Proven ability in team collaboration and maintaining cleanliness, complemented by food handler certification. Recognized for strong order-taking skills and a commitment to creating a welcoming atmosphere.

Work History

Chick-fil-A Front of House Team Member

Chic-Fil-A
06.2022 - 09.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • FOH was responsible for tasks like greeting customers, taking orders at the counter or drive-thru, bagging orders, and making beverages. Additionally, maintaining a clean and organized dining area, including cleaning tables and sweeping floors.

Crew Member

Dairy Queen Grill & Chill
05.2022 - 06.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Responsible for preparing and serving a variety of frozen treats, including Blizzards, shakes, sundaes, and other ice cream products.
  • This role also involves operating and maintaining the ice cream making equipment, ensuring proper product storage, and providing excellent customer service.

Education

High School Diploma -

Western Branch High School
1968 Bruin Pl, Chesapeake, VA 23321
06-2024

Skills

  • Greeting guests
  • Order taking
  • Cleanliness
  • Money handling
  • Team collaboration
  • Professional appearance
  • Food handler certification

Languages

English
Full Professional

Timeline

Chick-fil-A Front of House Team Member

Chic-Fil-A
06.2022 - 09.2022

Crew Member

Dairy Queen Grill & Chill
05.2022 - 06.2022

High School Diploma -

Western Branch High School

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Mina Hooker