Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
NADLIE DUMAS
Queens Village,NY
Summary
Overview
11
years of professional experience
1
Certification
Work History
Department of Homeland Security
Transportation Security Officer
11.2018 - 08.2022
Job overview
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Interacted with the public to give directions, explain rules and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed the behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
P.C. Richard & Son
Clerical Office Assistant
05.2014 - 11.2018
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Oversaw automated tracking and documentation of data, client correspondence, and office operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
Kimco Staffing Agency
Customer Service Representative
09.2013 - 03.2014
Job overview
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Communicated with management when customer issues escalated and worked to find resolutions.
Sunnyside Home Care Services
Certified Home Health Aide
06.2011 - 02.2013
Job overview
- Maintained a clean and well-organized environment for client happiness and safety.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life.
- Monitored progress and documented patient health status changes to keep the care team updated.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Nordstrom Rack
Sales Associate
05.2010 - 02.2011
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
Education
LaGuardia Community College of The City University of New YorkLong Island City, NY
Associate of Applied Science from Paralegal Studies
06.2015
University Overview
Skills
- Crisis Situations
- Great Critical Thinking Skills
- Leading Teams
- Protocol Implementation
- Asset Protection
- Behavioral Observations
- Customer Relations Skills
- Verbal and Written Communication
Certification
- IBM Cybersecurity Course Certificate
- Network Security & Database Vulnerabilities
Languages
haitian
Haitian Creole
Native or Bilingual
Timeline
Transportation Security Officer
Department of Homeland Security
11.2018 - 08.2022
Clerical Office Assistant
P.C. Richard & Son
05.2014 - 11.2018
Customer Service Representative
Kimco Staffing Agency
09.2013 - 03.2014
Certified Home Health Aide
Sunnyside Home Care Services
06.2011 - 02.2013
Sales Associate
Nordstrom Rack
05.2010 - 02.2011
LaGuardia Community College of The City University of New York
Associate of Applied Science from Paralegal Studies
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