Nadya Bolshakova
Honolulu,Hawaii
Summary
Driven Client Relationship Specialist with proven success in cultivating, strengthening and maintaining strong client relationships. Recognized for exceptional communication skills and ability to resolve complex issues. Demonstrated strengths include strategic planning and problem solving, with a focus on customer satisfaction. Proven track record of contributing to business growth through identification and realization of client needs.
Overview
15
15
years of professional experience
Work History
Client Relationship Specialist
Arcade Green
Honolulu , Hawaii
2023.05 - 2024.08
- Worked on sales leads, closed sales, reached sales goals
- Developed and sustained robust partnerships with clients, homeowners, and contractors
- Partnered with the management team to optimize warehouse functionality, streamline island-wide delivery processes, and enhance logistics for outer island locations.
- Supervised installation team, scheduled teams visits to job sites, monitored the progress, ensured timely completion of jobs, maintained communication with clients regarding timing and quality feedback.
- Established successful relationships with key subcontractors, such as countertop fabricators, resulting in increased business performance.
- Generated high-quality renderings and layouts for client's kitchens and bathrooms using 2020 Design software. Skillfully incorporated requested alterations into designs.
- Performed opening/closing duties and enhanced the showroom's appearance.
- Effectively navigated the features of Quick Books accounting software
- Actively engaged in marketing campaign
- Organized events to support the business such professional Pau Hana events, product launch parties and business lunches
- Conducted comprehensive research on market trends and competitor analysis to optimize business strategy.
- Used to work in a fast-paced speed to make sure to get back to the clients about any requests within 24 hours.
Client Advisor
Tiffany and Co.
2023.07 - 2023.04
- Delivered elevated, positive, and high-energy client experience aligned with Tiffany core Brand values and integrity
- Consistently delivered luxury outstanding service to resolve client issues
- Got to know the clients and make a personal connection, collect relevant information that supported longer-term relationship building
- Displayed expertise in a multi-system, multi-tasking environment to manage calls, emails and live chat channels
- Sales Execution
- Meet and exceed commercial goals and track omni-channel business activities.
Sales Associate
Cartier
2017.06 - 2022.05
- Performed consistent top sales and reached sales goals
- Performed key holder duties
- Created a strong clientele base
- Received multiple ongoing positive feedback from clients as well as from management team
- Successfully created great and productive relationship with team members
- Performed necessary opening/ closing duties at the boutique
- Showed excellent flexibility and ability to adapt to changes
- Proved to be effective in a fast-paced environment.
Sales Associate/ Wine expert
R. Fields Wine Company
2016.09 - 2017.06
- Opening/closing store
- Performed inventory and ordering duties
- Participated in merchandising
- Received, inspected and properly stored deliveries
- Provided exceptional level of customer service as well as kept positive relationship with regular clientele
- Achieved and exceeded daily, weekly, monthly sales goals
- Handled quick and efficient sales transactions
- Maintained work area clean and presentable.
Server/ Assistant manager
Bernini Restaurant Group
Honolulu , HI
2011.03 - 2017.06
- Opening/closing restaurant
- Provided memorable dining experience for customers and anticipated their needs
- Utilized knowledge of food and wine menus to make perfect recommendations
- Performed inventory duties before, during, and after the service
- Managed customer complaints and ensured they had a pleasant dining experience
- Consistent in top sales generation
- Controlled front and back-of-the House operations
- Trained, motivated, supervised employees.
Sales Associate
Nini’s Boutique and Exchange
Honolulu , HI
2010.08 - 2011.02
- Meet and exceeded store category and individual sales goals
- Provided wardrobe recommendations
- Participated in merchandising
- Expert in product knowledge, familiarized me with the competition
- Maintained a professional appearance
- Maintained visual appeal of boutique to the highest standard
- Maintained an open positive relationship with store VIP customers.
Head Server
Belladonna Restaurant
Honolulu , HI
2009.08 - 2010.08
- Opening/closing restaurant
- Provided excellent service to clients
- Communicated with a wide variety of guests, describing restaurant’s dishes, drinks and history
- Worked with kitchen, wait staff and management to complete service successfully
- Managed cash and credit card payments
- Made swift decisions in stressful customer service that had positive outcomes.
Education
Bachelor of Science - Psychology Teacher Education
Saint-Petersburg State University
Saint-Petersburg, Russia2019-01
Master of Science - Public Relations And Organizational Communication
Saint-Petersburg State University
Saint-Petersburg, Russia2008-07
Skills
- Client Needs Assessment
- Marketing strategy understanding
- Account Updates
- Sales proficiency
- Proficient in 2020 Design
- Research and due diligence
- Customer Relations
- Analytical Thinking
- Calm Under Pressure
- Product Education
- Issue and Complaint Resolution
- Sales Transactions
Timeline
Client Advisor
Tiffany and Co.
2023.07 - 2023.04
Client Relationship Specialist
Arcade Green
2023.05 - 2024.08
Sales Associate
Cartier
2017.06 - 2022.05
Sales Associate/ Wine expert
R. Fields Wine Company
2016.09 - 2017.06
Server/ Assistant manager
Bernini Restaurant Group
2011.03 - 2017.06
Sales Associate
Nini’s Boutique and Exchange
2010.08 - 2011.02
Head Server
Belladonna Restaurant
2009.08 - 2010.08
Bachelor of Science - Psychology Teacher Education
Saint-Petersburg State University
Master of Science - Public Relations And Organizational Communication
Saint-Petersburg State University
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