Lynette Murphy
St. Louis,MO
Summary
Experienced Enumerator with solid background in data collection and analysis. Demonstrated strengths include strong communication skills, the ability to ensure the accuracy of collected information, leadership with access to train new employees, and the capacity to adhere strictly to guidelines and protocols. Past roles have involved significant contribution towards improving data collection processes using advanced technological tools. While maintaining active listening and effective communication skills via telephone and input responses, using a computer or a specified form from the National Agriculture Statistics Service.
Overview
11
11
years of professional experience
Work History
Package Handler
Fed Ex
St. Peters, Mo
08.2020 - Current
- Process packages to send out to customers
- A package handler's primary duty is to place and load correct packages to delivery vehicles and review inventory upon shipments.
- Package handlers are responsible for analyzing product labels to make sure that the items are accurately processed.
- A package handler should also have basic knowledge on running warehouse equipment and loading tools to finish the task more efficiently.
- Package handlers must be able to communicate with other personnel for any concerns that might affect the parcel condition and customer's satisfaction.
Enumerator
Department of Agriculture – NASDA
08.2016 - Current
- Successfully complete agriculture surveys for national statistical reports.
- Maintain active listening, and conduct interviews with agriculture operators, affiliates, and authorized respondents via telephone, and input their responses using a computer or forms provided by the National Agriculture Statistics Service.
- Confirm, update, and review data from interviews, and notate supplemental information.
- Collected agricultural data through surveys and interviews across diverse regions.
- Ensured accurate data entry into digital systems for analysis and reporting.
- Collaborated with farmers to explain survey processes and gather comprehensive information.
- Provided training to new enumerators on survey methods and data collection techniques.
- Assisted in developing survey tools to enhance data collection efficiency and effectiveness.
- Reviewed survey results for accuracy before submitting them to the supervisor for review.
- Assisted in training new enumerators on interviewing techniques and data collection procedures.
- Assisted individuals in filling out applications or questionnaires.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Process Assistant
Amazon, Sort Center – STL5
02.2020 - 04.2020
- Support daily management of department duties, including allocating labor, analyze and report metrics for leadership meetings; assign job duties, and communicate plans for shift execution with front-line Amazon Associates.
- Directly managing 10 front-line partners and up to 150 in-directs per sort.
- Identify opportunities in labor management and area performance; provide coaching/development conversations to front-line partners.
- Provide documentation of front-line interaction and recommendations to upper leadership for further development and/or accountability.
- Track and report efficiency/labor.
- Assist the floor as an Associate resource, train associates and verify SOP compliance.
- Ensure successful area performance, through tracking, reporting and feedback of Associate performance.
- Participate in Operational Excellence initiatives.
- Assist in keeping work area clean and organized.
Learning Ambassador
Amazon, Sort Center – STL5
08.2018 - 02.2020
- Conduct onboarding for New Hires on their first and second day of employment.
- Demonstrate and teach work practices and assist transition into their work environment for successful efforts of productivity.
- Analyze training needs with the Learning Team; identify quality opportunities in the warehouse; and collaborate with the Operations Team to improve programs or modify existing plans for continuous development.
- Evaluate Associates performance and the effectiveness of training programs, providing recommendations for improvement.
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops.
- Confer with management and conduct surveys to identify training needs based on projected production processes, changes and other factors.
In-School Suspension Specialist
Saint Louis Public Schools
08.2016 - 02.2019
- Identify issues and methods for increasing student success.
- Implement under the supervision of assigned teacher, behavioral plans designed for students with behavior disorders or other special conditions for the purpose of presenting and/or reinforcing learning concepts.
- Monitor students during assigned periods for the purpose of providing a safe and positive learning environment.
- Provide verbal and written feedback of observations for the purpose of informing teachers, the Principal and/or parents of students’ activities.
- Tutor students on assigned class work for the purpose of providing ongoing support in the completion of work assignments.
- Work with Counselor and Social worker to provide the necessary behavior plans for each according to the students’ needs.
Warehouse Associate
Amazon, Sort Center – STL5
08.2017 - 08.2018
- Safely and efficiently handled incoming and outbound packages.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Separate packages to their proper outbound locations based on zip codes.
- Support Process Assistants by leading other AAs to proper standard work procedures and safety expectations.
Substitute Teacher
Saint Louis Public Schools
07.2014 - 08.2016
- Provide instructional support, preparing students of all grade levels to succeed in their academics arena.
- Concentrate on the individual needs of students (grades Pre-Kindergarten through 6), utilizing the lesson plans initiated and provided.
- Respond and resolve all inquiries/concerns (administrative, parental and with students) within given deadlines.
Education
Masters of Health Informatics -
St. Louis University
01.2013
B.S. - Computer Science Technology & Information Systems
St. Louis University
01.2007
Skills
- Package processing
- Inventory management
- Label analysis
- Warehouse operations
- Safety compliance
- Performance tracking
- Team leadership
- Labor management
- Employee training
- Time management
- Operational excellence
- Effective communication
- Customer satisfaction
- Skid building
- Adaptable to change
- Customer service
- Call center operations
- Team management
- Performance reporting
- Quality assurance
- Active listening
- Problem solving
- Analytical thinking
- Call monitoring
- Escalation handling
- Timekeeping
- Document management
- Training coordination
- Employee motivation
Timeline
Package Handler
Fed Ex
08.2020 - Current
Process Assistant
Amazon, Sort Center – STL5
02.2020 - 04.2020
Learning Ambassador
Amazon, Sort Center – STL5
08.2018 - 02.2020
Warehouse Associate
Amazon, Sort Center – STL5
08.2017 - 08.2018
Enumerator
Department of Agriculture – NASDA
08.2016 - Current
In-School Suspension Specialist
Saint Louis Public Schools
08.2016 - 02.2019
Substitute Teacher
Saint Louis Public Schools
07.2014 - 08.2016
Masters of Health Informatics -
St. Louis University
B.S. - Computer Science Technology & Information Systems
St. Louis University
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