Naema Abdi
Tempe,AZ
Summary
Adaptable, results-driven student with 3 years of combined experience in special-needs care and customer service. Demonstrated ability to deliver compassionate support, efficiently resolve client needs, and thrive in fast-paced environments. Eager to continue to learn and apply skills to future positions.
Overview
6
6
years of professional experience
Work History
Caregiver, Special Needs
Sweet haven LLC
Mesa, Arizona
07.2022 - Current
- Developed and implemented customized care plans for clients' unique requirements.
- Provided personal care and assistance to individuals with special needs.
- Monitored client health and behavior, reporting changes to the healthcare team.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
Customer Service Representative
Walmart
Phoenix, Arizona
02.2021 - 06.2023
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries and product selections at retail location.
- Trained new staff on customer service protocols and operational procedures effectively.
- Collaborated with team members to maintain store organization and cleanliness standards.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Gateway Early College High School
Phoenix, AZ05-2023
Associate of Arts -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2023
Associate of Science -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2023
Skills
- Research analysis
- Public speaking
- Customer service
- Team collaboration
- Project management
- Conflict resolution
- Care plan development
- Critical thinking
- Effective communication
- Problem resolution
- Software proficiency
- Care plan implementation
Timeline
Caregiver, Special Needs
Sweet haven LLC
07.2022 - Current
Customer Service Representative
Walmart
02.2021 - 06.2023
Bachelor of Science - Political Science
Arizona State University
High School Diploma -
Gateway Early College High School
Associate of Arts -
Maricopa Community Colleges, Gateway Community College
Associate of Science -
Maricopa Community Colleges, Gateway Community College