Carolina Gutierrez Rostran
Tarzana,CA
Summary
Hardworking and reliable cashier/retail worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and passionate. Operates well within team-oriented environments. Expert at quickly and accurately ringing up sales. Honest Cashier skilled in managing for 4 years of experience. Consistently accurate in drawer reconciliation.
Compassionate caregiver with strong background in special needs caregiving. Adept at providing personalized care and support to individuals with diverse needs, fostering safe and nurturing environment. Demonstrated expertise in managing day-to-day activities and emergency situations with patience and empathy.
Overview
7
7
years of professional experience
Work History
Caregiver, Special Needs
Explore Freedom Service
10.2021 - Current
- Collaborated with team members to develop best practices for improving service delivery and response times.
- Trained new staff on customer service protocols and system usage to ensure consistent service quality.
- Developed training materials for new representatives, improving onboarding efficiency.
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Adapted quickly to changing priorities in fast-paced dining environment.
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Monitored and documented physical and emotional well-being to ensure effective support strategies.
- Collaborated with families and healthcare professionals to coordinate comprehensive care services.
- Provided companionship and emotional support, enhancing overall quality of life for clients.
- Trained new caregivers on best practices for supporting individuals with special needs.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Customer Service Key Holder
Bed Bath and Beyond
11.2020 - 03.2023
- Monitored sales events, added new merchandise and rang up purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Work closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Server
Honey Baked Ham and Cafe
11.2018 - Current
- Developed rapport with regular guests, fostering loyalty and repeat business.
- Managed cash handling processes, ensuring accuracy during transactions.
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
Education
High School Diploma -
Chatsworth Charter High School
CA06.2020
Skills
- Solid skills in Google Docs, Excel and Word
- Using the internet for research purposes and others
- Strong people skills and ability to work as a team member
- Understanding the objective of the position and participating in improving workflow
- Being able to work without having to be supervised
- Issue resolution
- Customer greeting
- Cash drawer balancing
- Credit and cash transactions
- POS systems
- Merchandise restocking
- Liquor regulations and compliance
- Cash counting machine operations
- Customer assistance
- ID verification
- Clear communication
- Team collaboration
- Emotional support
- Social skills development
- Relationship building
Languages
Fluent in both English and Spanish
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Learning new cooking techniques and expanding my culinary skills
Timeline
Caregiver, Special Needs
Explore Freedom Service
10.2021 - Current
Customer Service Key Holder
Bed Bath and Beyond
11.2020 - 03.2023
Server
Honey Baked Ham and Cafe
11.2018 - Current
High School Diploma -
Chatsworth Charter High School