Naeousha Ramseur
Greensboro,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Entry-Level Data Analyst
Rotech Healthcare
05.2022 - Current
- Evaluated the statistical methods and procedures used to obtain data to ensure validity, applicability, efficiency, and accuracy
- Developed an understanding of fields to which statistical methods are to be applied to determine whether methods and results are appropriate
- Reported results of statistical analyses, including information in the form of graphs, charts, and tables
- Planned data collection methods for specific projects, and determined the types and sizes of sample groups to be used.
- Prepared data for processing by organizing information, checking for any inaccuracies, and adjusting and weighting the raw data.
- Processed large amounts of data for statistical modeling and graphic analysis, using computers
- Analyzed and interpreted statistical data to identify significant differences in relationships among sources of information
Research Associate Intern
North Carolina Agricultural and Technical State University
Greensboro, NC
01.2022 - 05.2022
- Attended seminars and workshops on current topics in research fields.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Participated in team meetings to discuss progress towards project goals.
- Met with key personnel and communicated project status and findings.
- Prepared and maintained accurate records of research findings and methodologies.
Customer Service Representative
Concentrix
Remote
09.2020 - 05.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Oversaw warranty counseling process to manage expense controls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Entry Level Insurance Sales Agent
Banker's Life
Greensboro, NC
08.2021 - 12.2021
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
Customer Service Representative
The Home Depot Inc
Hickory, NC
07.2019 - 08.2021
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Liberal Studies - Applied Cultural Thought
North Carolina A&T University
Greensboro, NC05-2025
Skills
- Typing speed of 70 WPM
- Adaptability and flexibility
- Critical thinking
- Customer service
- Statistical analysis
- Decision-making
- Communication skills
- Team collaboration
- MS office
- Data entry
- Multi-line phone talent
- Time management
- Quality control
- Conflict resolution
- Quality assurance
Timeline
Entry-Level Data Analyst
Rotech Healthcare
05.2022 - Current
Research Associate Intern
North Carolina Agricultural and Technical State University
01.2022 - 05.2022
Entry Level Insurance Sales Agent
Banker's Life
08.2021 - 12.2021
Customer Service Representative
Concentrix
09.2020 - 05.2022
Customer Service Representative
The Home Depot Inc
07.2019 - 08.2021
Bachelor of Liberal Studies - Applied Cultural Thought
North Carolina A&T University
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