Naesya McManus
Richardson,TX
Summary
Customer Service Representative with 3 years of experience, skilled in handling and resolving customer issues. Proven track record in cash and credit card transactions management, with experience in diverse customer populations. Seeking to leverage skills and experience in a Customer Service Rep role.
Overview
5
5
years of professional experience
Work History
Janitorial Supervisor
Sizemore
08.2023 - 12.2023
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
Lead Cashier and Sales Accountant
SAKS off Fifth Avenue
01.2021 - 05.2022
- Managed all fiscal transactions, processing both cash and credit card payments, ensuring accuracy and integrity of all financial exchanges
- Assumed responsibility for balancing the cash drawer after each shift, demonstrating meticulous attention to detail and strong numeracy skills
- Compiled and prepared daily financial summaries for banking purposes, contributing to overall fiscal organization and accountability
Lead Teller
Chase Bank
10.2020 - 10.2021
- Managed all monetary transactions, ensuring accuracy and timely service
- Successfully promoted and sold banking products, including accounts and credit cards, contributing to business growth
- Handled complex transactions, such as traveler's checks and foreign currency exchanges, catering to a diverse customer base
Customer Service Representative
Overhead Door Corporation
01.2019 - 05.2020
- Managed and resolved daily customer queries and issues, ensuring high levels of customer satisfaction and retention
- Streamlined the ordering process of parts and facilitated problem-solving for French Canadian customers regarding garage door openers, enhancing the overall customer experience
Education
Associate - General Science
Collin College
High School -
RL Turner High School
Skills
- Knowledge of Various Operating Systems: Word, Excel, PowerPoint, Outlook, DataTrac, Loan Xpress, Edocs, Max, SharePoint, and Multiple LOS Systems
- Notary Public License, State of Texas
Languages
French
Native or Bilingual
Timeline
Janitorial Supervisor
Sizemore
08.2023 - 12.2023
Lead Cashier and Sales Accountant
SAKS off Fifth Avenue
01.2021 - 05.2022
Lead Teller
Chase Bank
10.2020 - 10.2021
Customer Service Representative
Overhead Door Corporation
01.2019 - 05.2020
Associate - General Science
Collin College
High School -
RL Turner High School
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