Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nafisa Islam

Queens Village

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.


Overview

8
8
years of professional experience

Work History

Group Teacher

Ymca After School Program
06.2023 - Current
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Handled class records for attendance, assignment grades and course participation scores.

Cashier

Dunkin Donuts
07.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Volunteer

The Bangladeshi American Advocacy Group (BAAG)
05.2023 - 05.2023
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Intern

Comprehensive Youth Development
10.2021 - 04.2022
  • Supported students in their pre college tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific organization, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Babysitter

Neighbors House and My Own
03.2017 - 08.2019
  • Help them with homeworks for third and fourth grades.
  • Planning their regular and fun activities.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Feed them on a consistent schedule
  • Played games, worked on puzzles, and read books to young children.

Education

Bachelor of Arts - Emerging Media

Hunter College
Manhattan, NY
07.2026

Skills

  • Fluent in English, Bangle and Hindi

  • Public Speaking experience, customer service skills, excellent communicator

  • Microsoft Office, Google Suite

  • Parent-teacher collaboration

  • Collaborative learning

  • Project-based learning

  • Special needs support

Timeline

Group Teacher

Ymca After School Program
06.2023 - Current

Volunteer

The Bangladeshi American Advocacy Group (BAAG)
05.2023 - 05.2023

Intern

Comprehensive Youth Development
10.2021 - 04.2022

Cashier

Dunkin Donuts
07.2021 - Current

Babysitter

Neighbors House and My Own
03.2017 - 08.2019

Bachelor of Arts - Emerging Media

Hunter College

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