Nafisa Islam
Queens Village,NY
Summary
Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Group Teacher
Ymca After School Program
06.2023 - Current
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Cashier
Dunkin Donuts
07.2021 - 06.2025
- Greeted customers entering the store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Volunteer
The Bangladeshi American Advocacy Group (BAAG)
05.2023 - 05.2023
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented the organization positively and professionally while providing the community with much-needed services.
Intern
Comprehensive Youth Development
10.2021 - 04.2022
- Supported students in their pre college tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Arts - Emerging Media
Hunter College
Manhattan, NY07.2026
Skills
- Fluent in English, Bengali, and Hindi
- Public speaking experience, customer service skills, and excellent communicator
- Microsoft Office, Google Suite
- Parent-teacher collaboration
- Special needs support
- Classroom instruction
- Data analysis
Timeline
Group Teacher
Ymca After School Program
06.2023 - Current
Volunteer
The Bangladeshi American Advocacy Group (BAAG)
05.2023 - 05.2023
Intern
Comprehensive Youth Development
10.2021 - 04.2022
Cashier
Dunkin Donuts
07.2021 - 06.2025
Bachelor of Arts - Emerging Media
Hunter College
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