Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nagatha Carter

Greensboro,NC

Summary

Dynamic Program Services Coordinator with a proven track record at The Barnabas Network, excelling in referral coordination and community building. Adept at analyzing data to identify improvement opportunities, while providing leadership and support to staff. Skilled in project management and eligibility determination, fostering strong stakeholder relationships to enhance service delivery.

Overview

16
16
years of professional experience

Work History

Program Services Coordinator

The Barnabas Network
11.2021 - Current
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Established and maintained relationships with key stakeholders.
  • Served as the first point of contact for clients seeking services, gathering information, assessing needs, and determining eligibility while ensuring confidentiality and coordinating referrals.
  • Referred clients to appropriate team members, community agencies and organizations to meet needs.
  • Compiled and analyzed data from multiple sources to identify trends and opportunities for improvement.
  • Participated in community events to promote services and engage with public.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand access to social and community services.

Human Resources Assistant

Compass Group USA
11.2015 - 08.2020
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Participated in job fairs to recruit new talent.
  • Set up orientations and initial training for new employees.
  • Helped employees register for benefits programs using online portals.
  • Developed and maintained HR policies and procedures.

Retail Unit Supervisor

Compass Group USA
08.2014 - 11.2015
  • Verified employee performance with review of completed work assignments and techniques.
  • Discussed staff development and training needs and provided schedule of continuing education opportunities.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Implemented branded promotional campaigns from corporate office.

Office Administration Assistant

Compass Group USA
08.2013 - 08.2014
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Researched issues regarding invoice payment
  • Troubleshooted and repaired computer hardware, printers, and other office equipment.

Cashier

Compass Group USA
06.2009 - 08.2013
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Social Work - Social Work

Bennett College
Greensboro, NC
12.2005

Associate of Arts -

Guilford Technical Community College
Jamestown, NC
08.2003

Skills

  • Referral coordination
  • Report preparation
  • Project coordination
  • Eligibility determination
  • Project management
  • Staff evaluation
  • Needs analysis
  • Community building
  • Scheduling proficiency
  • Report generation
  • Program management

Accomplishments

  • Grew community partners base by 75% in three years.
  • Supervised team of 15 staff members.
  • Collaborated with Executive Director in the development of Program Evaluation project.
  • Identified funding sources resulting in grants totaling $25,000.
  • Managed a team of 20 volunteers.

Timeline

Program Services Coordinator

The Barnabas Network
11.2021 - Current

Human Resources Assistant

Compass Group USA
11.2015 - 08.2020

Retail Unit Supervisor

Compass Group USA
08.2014 - 11.2015

Office Administration Assistant

Compass Group USA
08.2013 - 08.2014

Cashier

Compass Group USA
06.2009 - 08.2013

Bachelor of Social Work - Social Work

Bennett College

Associate of Arts -

Guilford Technical Community College

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