Naga Venkatesh Veluguri

Internal Knowledge Management System is critical for Royal Caribbean Group operations. After transforming KMS to modern WCMS Open Text Team Site, Business expressed interest in customizing the product further. As TeamSite SME, I enabled RCG with

• Tailored out-of-box solutions that were challenging otherwise
• Automated process using custom workflows
• Streamlined process of keeping the content relevant and up to date

Along with technical enablement, I also

• Enhanced team performance by implementing training programs and fostering a collaborative work environment.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.

Hudson Insurance is in the journey of transforming Policy Administration System to Guidewire. SmartComm is identified as Customer communication platform. As SME I enabled the CCM transformation process y

• Identifying business requirements for forms generation through careful collaboration with key stakeholders
• Evaluating possible technical solutions using SmartComm CCM product for forms requirements. Evangelize prioritized solution to Architects group and key stake holders
• Design data contract between upstream (Forms Library) to Guidewire to SmartComm
• Identify and design forms personalization logic between Forms Library and Guidewire Integration teams
• Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
• Enhanced team performance by implementing training programs and fostering a collaborative work environment.

American Water (AW) a large utility company in US deal with millions of customers for providing commerical and personal water services. AW is keen on delivering fastest possible customer services using market leading technologies like SAP, OpenText VIM, Exstream and Archive Server. As Open Text products SME I helped AW to

• Keep all Open Text systems available for business continuation
• Keep systems up to date with latest patches and releases
• Provide consultation on product advancements

In this engagement, I

• Streamlined project management processes, improving efficiency and reducing overall costs.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Identified business issues through careful collaboration with key stakeholders.
• Identified key areas in need of improvement and implemented plans to rectify issues.

Key Activities

• Led sprint reviews and planning meetings to promote full team engagement.
• Collaborated with product owners, team members, technologists, and other scrum masters to define, design solutions and drive progress.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Function as integrator between business needs and technology solutions, helping to create solutions to meet clients' business needs.
• Identifying business requirements, requirements engagement, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations as well as integrations.
• Participate in setting engagement objectives and scope. Develop work plans for components of engagement. Coordinate activities between work streams.

Guidewire Cloud Implementation - Project

• Acted as both Product Owner of Forms (SmartComm) and Scrum Master for Guidewire Integration
• Identify business requirements for forms generation through careful collaboration with key stakeholders
• Evaluate possible technical solutions using SmartComm CCM product for forms requirements. Evangelize prioritized solution to Architects group and key stake holders
• Design data contract between upstream (Forms Library) to Guidewire to SmartComm
• Identify and design forms personalization logic between Forms Library and Guidewire Integration teams
• Support User Acceptance Tests by presenting functional Forms design to business stakeholders
• Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
• Enhanced team performance by implementing training programs and fostering a collaborative work environment.

Key Activities

• Function as integrator between business needs and technology solutions, helping to create solutions to meet clients' business needs.
• Identifying business requirements, requirements engagement, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations as well as integrations.
• Participate in setting engagement objectives and scope.
  Develop work plans for components of an engagement.
  Coordinate activities between work streams.
• Develop process flows depicting pain points in the business process.
  Conduct detailed analyses to draw conclusions and develop pertinent and insightful recommendations.
• Design deliverable content to reflect the engagement contract.

Enterprise Content Management Strategy - Project 1

• Identified business issues with Document management through careful collaboration with key stakeholders
• Evaluated clients' needs for Document Management across various teams and created plan of action to provide solutions.
• Assessed documents needs for each team and made consolidated summary of requirements
• Mapped requirements to market leading product offerings with proprietary scoring model for identifying the best fit product
• Performed business research and financial analysis
• Prioritized projects and project tasks depending upon key milestones and deadline dates
• Presented project scopes to team leaders and executives, proposing timelines, budgets and specifications

Key Activities

• Developing and documenting internal business services processes and metrics consistent with Six Sigma and Lean methodologies, utilizing RACI Matrix,Business Process Mapping, and Value Stream Mapping (VSM)
• Capturing business requirements, creating high-level design documents, and implementing analytical solutions using SWOT analysis, GAP analysis, Sequence chart, Flow chart, Jira,Microsoft (MS) Visio, MS Office and SharePoint. Designed and developed reports and dashboards to measure performance metrics of clients, utilizing MS Power BI.
• Created estimations,pricing models and staffing models MS Excel Visual Basic for Applications (VBA). Improved client operational efficiency by automating manual tasks using UI Path.

Modernize Allstate.com - Project

• Dramatically improved by personalizing customer experience with advanced web content management system - Sitecore and React
• Improved overall performance by redesigning the customer facing website in to a micro-service based scalable application using API Central and PCF. App load time is less than 3 sec on 4G speed
• Streamlined code deployment process with faster and safe builds using Jenkins and Snowflake
• Lead a team of 6 highly talented people spread globally in different time zone with accuracy and efficiency

Key Activities

• Developing integrated operating model strategies by assessing a client’s business challenges, needs, and gaps, diagnosing root problems, and recommending an asset-leveraging focused solution using OpenText Exstream.
• Developing and documenting internal business services processes and metrics consistent with Six Sigma and Lean methodologies, utilizing RACI Matrix,Business Process Mapping, and Value Stream Mapping (VSM)
• Capturing business requirements, creating high-level design documents, and implementing analytical solutions using SWOT analysis, GAP analysis, Sequence chart, Flow chart, Jira,Microsoft (MS) Visio, MS Office and SharePoint. Desiged and developed reports and dashboards to measure performance metrics of clients, utilizing MS Power BI.
• Created estimations,pricing models and staffing models MS Excel Visual Basic for Applications (VBA). Improved client operational efficiency by automating manual tasks using UI Path.
• Designed enterprise,customer, and operating model strategies, and advising clients on how to grow their business and achieve target cost structures,utilizing Capability Maturity Model Integration (CMMI), and Lean Six Sigma Maturity Model using tools like Quadient Inspire,SmartComm (thurnderhead)

HPS to Exstream ReEngineering - Project

• Analyzed legacy CCM product and determined a definitive road map to improve customer satisfaction and brand image
• Consolidated 600 legacy Mainframe based HPS correspondence letters and statements in to 80 Exstream 16applications by extensive rationalization and reuse
• Using .Net, designed and implemented an automation covering data enrichment, branding, applying BRMS, executionand analysis
• Created foundation for all letters and statements with Barcodes, TLEs, Banners, Templates, Queues, Campaigns andGlobal Functions
• Lead a team of 9 people spread globally in different time zone with complete accuracy and efficiency

HPS to Exstream ReEngineering

• Analyzed legacy CCM product and determined a definitive road map to improve customer satisfaction and brand image
• Consolidated 300 legacy Mainframe based HPS correspondence letters and statements in to 40 Exstream 16 applications by extensive rationalization and reuse
• Created foundation for all letters and statements with Barcodes, TLEs, Banners, Templates, Queues, Campaigns andGlobal Functions
  

EOSL WordPerfect to Exstream Migration

• Analyzed legacy CCM product and determined a definitive road map to improve customer satisfaction and brand image
  
• Consolidated 560 legacy letters and statements in to 60 Exstream applications by extensive rationalization and reuse
  
• Administered architecture to connect Policy Administration system, Middle Ware, Document Generation and Storage system
• Using .Net, designed and implemented an automation covering data enrichment, branding, applying BRMS, execution and analysis
• Created foundation for all letters and statements with Barcodes, TLEs, Banners, Templates, Queues, Campaigns and Global Functions
• Lead a team of 6 people spread globally in different time zone with complete accuracy and efficiency
• Proved successful working within tight deadlines and a fast-paced environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.

AFT Correspondence V7 to V9 Migration

• Migrated 40 documents from Version 7 of Exstream to Version 9 of Exstream in a span of 4 months
• Reduced technical debt built up with primitive development tehcniques, which increased overall performance of letter generation cycle time
• Introduced Business Rule Management System (InRule) and Middle Ware (Tibco) to externalize future modifications to letter, leading to moving updated letter faster to market.
• Introduced color scheme to align with Enterprise wide communication

AFT Correspondence Re-engineering

• Responsible for preparing detailed design.
  
• Walkthrough of deliverable with onsite Design Review Board for review and approval
  
• Responsible for planning, work division, execution
  
• Preparing deployment strategy, testing and reporting
  
• Involve in the capacity of system integrator and product consultant for configuring the HP Exstream product in the generation of customer critical communication documents like policy packets, letters, annual statements, notices and postal reports in new SOA based integrated enterprise grade platform for a life insurance and annuity products
  
• Involve in contextualizing many tools, best practices, methodologies and frameworks developed by Infosys to accelerate the migration process and fill the gaps not addressed by HP Exstream.
  
• Coordinate with onsite for effective planning and delegation of work to the team
  

Solaris to Linux script rewriting - For client Allstate Benefits

Insurance Benefits project deals with all document generation need of the client. That includes generation of Receipts, Statements, Checks, Reports etc., Documents generated through this way are maintained in unix machine for regular transactions and archived in Mainframe machine. There are several shell scripts that does operations like parse the configuration, run Exstream engine, copy generated outputs to various destinations etc.,

Role and Responsibilities

• Design and preparation of test plans
• Development and Unit Testing
• Requirements collection and elicitation
• Planning of work division across the team
• Deployment to various environments
• Responsible in planning, work division, execution, deployment strategy, testing and reporting
  

Investments Real Estate Maintenance and Enhancements - For client Allstate Investments

Real Estate applications deal with performing ETL on transactional system, consolidate data into Data Mart and generate reports for decision making in future business. These application even do collect data from public websites like OFAC for keeping up to date with new policies and regulations.

Role and Responsibilities

• Development and Unit Testing
  
• Automation of Functional Testing using Nunit and Qunit
  
• Requirements collection and elicitation
  
• Planning of work division across the team
  
• Design and preparation of test plans for both manual and automated testing
  
• Deployment to various environments
  
• Administer source control with TFS 2008
  
• Participated in code and design reviews and also used visual studio code analysis and code metrics for code quality improvements
  
• Coordinated with multiple vendors from geographically distributed teams for a successful development, testing and deployment of a single project
  

Infosys Education and Research

Played an Educator role to train fresh graduates in various trending technologies.

• Trained over 1500 fresh graduates in a span of 14 months
• Technologies include Crystal Reports, Oracle PL SQL, Linux shell scripting, C++, HTML, CSS and JS etc
• Mentored production folks about technical pitfalls in production projects
• Arranged On-Demand Classroom and Web based session for new technolgoies
• Organized tech events like OS Hackathon, Trending technologies roadshows etc

InfyTweet

Implemented a full-stack SPA for SMS broadcast

• Created use case diagrams, wire frames after thorough requirement analysis
• Designed UI using Adobe Flex and Action script
• Implemented server side code using PHP with Apache server
• Engineered data storage and retrieval using MySQL
• GAMU PHP libraries are used in the solution for SMS communcations