Summary
Overview
Work History
Education
Skills
Additional information - Skills and abilities
Personal Information
References
Timeline
Generic

Nagbe Dixon

Gaithersburg,MD

Summary

Highly skilled Program Specialist with proven expertise in project management, program coordination, and strategic planning. Demonstrated strength in problem-solving, decision-making, interpersonal communication, and leadership. Noteworthy impact in previous roles includes successful implementation of numerous programs leading to improved operational efficiency and goal achievement. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

Overview

12
12
years of professional experience

Work History

Program Specialist

Neovance
Gaithersburg, MD
06.2018 - 01.2025
  • Evaluated insurance details to ensure coverage compliance with therapy requirements.
  • Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments
  • Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures.
  • Facilitated interactions through handling customer inquiries and reaching out to medical associates.
  • Be familiar with the market place and the insurance options available to educate patients on available options as appropriate
  • Worked with cross-functional teams to achieve goals.

Intern (Administrative)

Community Purchasing Alliance -C.P.A
Washington, DC
10.2017 - 05.2018
  • Responsible for data entry- includes all client's information including vendors, partners and other regional officers within the company
  • Prepares and facilitates monthly and quarterly meetings; handling brochures, invitational/confirmation calls to attendees, food, audio and sound (projector and speakers) and seating

Benefits Verification Specialist

Lash Group Amerisource Bergen
Rockville, MD
10.2017 - 01.2018
  • Collects and reviews all patient insurance information needed to complete the benefit verification process
  • Makes and receive a daily average of 20 calls to customers/companies to derive information for reimbursement purposes
  • Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs
  • Identifies any restrictions and details on how to expedite patient access
  • Documenting and initiating prior authorization process, claims appeals, etc
  • Completes quality review of work as part of finalizing product
  • Reports any reimbursement trends/delays to supervisor
  • Performs related duties and special projects as assigned
  • I usually work in a fast-paced office environment

Customer Service Representative

CVS Health
Gaithersburg, MD
08.2017 - 12.2017
  • Operates the register
  • Answers all phone calls and re-direct them accordingly
  • Keep accurate account of inventory on daily basis
  • Take, print and develop passport photos
  • Reports any reimbursement trends/delays to supervisor
  • Performs related duties and special projects as assigned
  • Collects and reviews all patient insurance information needed for benefit claims

Customer Service Representative

CVS Health
Los Angeles, CA
11.2016 - 08.2017
  • Operates the register
  • Answers all phone calls and re-direct them accordingly
  • Keep accurate account of inventory on daily basis
  • Take, print and develop passport photos

Customer Service Representative

CVS Health / CVS Pharmacy
North Miami, FL
02.2016 - 10.2016
  • Operates the register
  • Answers all phone calls and re-direct them accordingly
  • Keep accurate account of inventory on daily basis
  • Take, print and develop passport photos

Office Assistant

Barry University
Miami Shores, FL
09.2012 - 05.2014
  • Receives reports from Accounts Payable for bookkeeping, fax, emails etc
  • Keeps vivid inventory check on all office supplies
  • Prepares folders, binders and special packages for monthly conferences/workshops
  • Employee of the year (2013)
  • Campus beautification award (2014)
  • Skills Used: Microsoft office (MS word, Excel, PowerPoint etc.), Exceptional speaking and writing (office orders and event planning), Efficient typing (63 WPM)

Education

Bachelor of Science - Business Administration & Management

Barry University
Miami Shores, FL
05.2014

HS diploma - General Business

Ghana Christian International High School
Dodowa, Ghana
01.2008

Skills

  • Management
  • Sales
  • Communication
  • Leadership
  • Referral coordination
  • Office administration
  • Scheduling proficiency
  • Resource management
  • Proactive mindset
  • Standard operating procedures
  • Data management
  • Market research proficiency
  • Program management
  • Persuasive communication style

Additional information - Skills and abilities

Developed and implemented new fundraising program for social fraternity, which brought in more than $1,000 for local charity., Managed chapter house finances for two years, including collecting dues and paying bills., Supervised work-study students from the Mission Engagement department throughout the 2012-2013 and 2013-2014 academic year., As the Chapter's fundraiser chairman in the academic year of 2012-2013, overall funds raised reached its upmost high with over $2,000 from a collection of activities throughout the course of the school year., Presented monthly financial reports to chapter members and quarterly reports to national headquarters., Served as President of the Gamma Xi chapter Lambda Theta Phi Latin Fraternity Inc. from 2010-2012., Served as the Public Relations officer of the Gamma Xi chapter of Lambda Theta Phi Latin Fraternity Inc.

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Program Specialist

Neovance
06.2018 - 01.2025

Intern (Administrative)

Community Purchasing Alliance -C.P.A
10.2017 - 05.2018

Benefits Verification Specialist

Lash Group Amerisource Bergen
10.2017 - 01.2018

Customer Service Representative

CVS Health
08.2017 - 12.2017

Customer Service Representative

CVS Health
11.2016 - 08.2017

Customer Service Representative

CVS Health / CVS Pharmacy
02.2016 - 10.2016

Office Assistant

Barry University
09.2012 - 05.2014

Bachelor of Science - Business Administration & Management

Barry University

HS diploma - General Business

Ghana Christian International High School
Nagbe Dixon