Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nageria Exantus-Garcia

Mayslanding,NJ

Summary

Detail-oriented Client Service Associate with exceptional organizational skills, adept at working with diverse customers. Seeking a role that values hard work, dedication, and offers new challenges. Known for adaptability, strong work ethic, interpersonal skills, and quick mastery of new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Hardrock bet
Atlantic City, NJ
08.2023 - Current
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Provided technical support for troubleshooting software applications used by customers.
  • Responded to customer emails with accurate product and service information.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Table Games Dealer (Draftkings)

DraftKings
Atlantic City, NJ
03.2022 - 10.2023
  • Adhered to established policies and procedures while dealing at tables.
  • Demonstrated proper shuffling techniques for each game dealt.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Performed minor maintenance on gaming equipment as needed.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Assisted new players with understanding game rules and procedures.
  • Responded quickly and appropriately to any disputes that arose between players.
  • Ensured all gaming equipment was in working order before beginning a shift.
  • Provided friendly customer service to guests at the casino table games area.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Answered questions from patrons regarding house rules or gaming regulations.

Live Table Game Dealer

Golden Nugget Hotel & Casino
Atlantic City, NJ
02.2020 - 03.2022
  • Adhered to established policies and procedures while dealing at tables.
  • Demonstrated proper shuffling techniques for each game dealt.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Performed minor maintenance on gaming equipment as needed.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Assisted new players with understanding game rules and procedures.
  • Responded quickly and appropriately to any disputes that arose between players.
  • Ensured all gaming equipment was in working order before beginning a shift.
  • Provided friendly customer service to guests at the casino table games area.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Answered questions from patrons regarding house rules or gaming regulations.

Total Rewards Specialist/bus Coordinator

Bally's Atlantic City
Atlantic City, NJ
10.2017 - 02.2020
  • Maintained accurate documentation related to all components of Total Rewards program.
  • Assisted with the design of various incentive programs including recognition awards, referral bonuses, and performance-based incentives.
  • Opened accounts and set promotion preference
  • aware of all giveaways and property activities
  • Open credit lines for players
  • Conducted a bus schedule for Grandhound and private bus companies coming from NJ and all over (pick up and departure time)

Cashier/Fast Food Crew Trainer

McDonald's Fast Food Restaurant
Abseca, NJ
06.2012 - 11.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.

Education

Associate of Applied Science - Health Sciences

Atlantic Cape Community College
Mays Landing, NJ
05-2020

Skills

  • Customer Relations
  • Complaint resolution
  • Call Centers
  • Problem Resolution
  • Report Generation
  • Customer Retention
  • Complaint Handling
  • Project Management
  • Good communication skills

Timeline

Customer Service Specialist

Hardrock bet
08.2023 - Current

Table Games Dealer (Draftkings)

DraftKings
03.2022 - 10.2023

Live Table Game Dealer

Golden Nugget Hotel & Casino
02.2020 - 03.2022

Total Rewards Specialist/bus Coordinator

Bally's Atlantic City
10.2017 - 02.2020

Cashier/Fast Food Crew Trainer

McDonald's Fast Food Restaurant
06.2012 - 11.2017

Associate of Applied Science - Health Sciences

Atlantic Cape Community College

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