Nageswari Galam
Irving,TX
Summary
Innovative ServiceNow Developer known for high productivity and efficient task completion. Possess specialized skills in system integration, application UI configuration, and workflow customization which contribute to successful project delivery. Excel in problem-solving, teamwork, and effective communication, ensuring objectives are met with precision and professionalism.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
7-eleven
Irving, TX
12.2022 - 07.2024
- Provided technical assistance and training to end users on the use of ServiceNow.
- Developed custom applications and modules in ServiceNow to support business requirements.
- Assisted in developing standards for coding practices across the organization.
- Maintained a high level of customer satisfaction by resolving issues quickly and efficiently.
- Developed reports and dashboards in ServiceNow using advanced reporting tools such as Pivot Tables and Charts.
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
- Collaborated with other developers in order to create an integrated solution that meets the needs of customers.
- Researched best practices for development activities including scripting techniques, UI patterns.
- Updated documentation related to development activities including technical specifications and design documents.
- Designed test plans and performed unit testing on all new development projects.
- Created workflows to automate processes within the ServiceNow environment.
- Implemented system integrations with external applications using web services, APIs, JDBC and ODBC Connectors.
- Configured the ServiceNow platform to ensure efficient operations.
- Integrated third-party software products into existing systems utilizing web services or other integration methods.
- Employed Agile methodologies to manage project timelines and deliverables efficiently.
- Developed and maintained comprehensive application documentation for future reference and upgrades.
ServiceNow Developer
Copart
Addison, TX
08.2018 - 11.2022
- Provided technical assistance and training to end users on the use of ServiceNow.
- Developed custom applications and modules in ServiceNow to support business requirements.
- Assisted in developing standards for coding practices across the organization.
- Maintained a high level of customer satisfaction by resolving issues quickly and efficiently.
- Troubleshooted production issues reported by end-users related to ServiceNow components.
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
- Developed reports and dashboards in ServiceNow using advanced reporting tools such as Pivot Tables and Charts.
- Collaborated with other developers in order to create an integrated solution that meets the needs of customers.
- Researched best practices for development activities including scripting techniques, UI patterns.
- Updated documentation related to development activities including technical specifications and design documents.
- Designed test plans and performed unit testing on all new development projects.
- Created workflows to automate processes within the ServiceNow environment.
- Configured the ServiceNow platform to ensure efficient operations.
- Implemented system integrations with external applications using web services, APIs, JDBC and ODBC Connectors.
- Integrated third-party software products into existing systems utilizing web services or other integration methods.
- Employed Agile methodologies to manage project timelines and deliverables efficiently.
- Developed and maintained comprehensive application documentation for future reference and upgrades.
- Developed APIs for mobile and web applications, enhancing user experience and functionality.
- Implemented security protocols to protect applications from cyber threats.
- Provided technical support and training to users and internal teams.
- Adapted applications for various platforms, including mobile, desktop, and web.
- Identified, debugged, and fixed system bottlenecks and problems.
- Configured databases and performed data migration tasks to support application requirements.
- Engaged in continuous learning to stay updated with new technologies and programming techniques.
Education
Bachelor of Science -
JNTU,Hyderabad,India
BCOP,Bapatla03-2003
Skills
- RESTful APIs
- Incident Management
- Scrum Framework
- Report Generation
- Event Management
- Performance Analytics
Timeline
ServiceNow Developer
7-eleven
12.2022 - 07.2024
ServiceNow Developer
Copart
08.2018 - 11.2022
Bachelor of Science -
JNTU,Hyderabad,India
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