Naghmeh Heshmat

Pharmacy Technician

Publix Pharmacy

01.2020 - Current

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Set up and modified patient profiles to include current medications and insurance details.
Counted, measured and compounded medications following standard procedures.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Entered and processed patients' prescriptions into internal system.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Resolved third-party billing, computer system and customer service issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Coordinated verification and filling of more than 200 daily prescriptions in high-volume 400 pharmacy environment.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.