Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
NAGJI ROMERO

NAGJI ROMERO

Tucson,AZ

Summary

Highly responsive to customers needs and always looking to find a solution to customers inquiries. A team player that goes above and beyond to exceed expectations. Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Store secretary/human resources

Dillard's Park Place
02.2023 - Current
  • Conduct onboarding process of newly hired employees
  • Ensured all pre-employment forms were completed within 72 hours (I-9, W4, A4)
  • Preformed background checks on our prospects by obtaining information from law enforcement agencies.
  • Ensure employees follow all policies and procedures.
  • Schedule interview for candidates.
  • Overseeing exit interviews and procedures
  • Updated training procedures by reviewing existing documentation and working with legal and compliance teams to ensure 100% accuracy.
  • Completed payroll for +120 employees.
  • Assist management (13+)

Cashier

Dillard's Park Place
09.2021 - 02.2023
  • Responsible of balancing store vault.
  • Verify 80+ registers
  • Responsible of making previous day deposits.
  • Verify transactions with external auditors that are making registers over or short.
  • Replenish cassettes and get reports from ATM located in store.
  • Check verification.
  • Audit store BOPIS/CS

Sales Associate

ACE Cash Express Inc.
01.2020 - 08.2020

• Complete bill payments. (TEP, Southwest gas, water services)

• Check verification - check cashing.

• Process Money Gram transactions.

• Sell debit cards/assist customers setting up their direct deposits.

• Assist customers with collections/payment

plans.

• Address customers questions and concerns

regarding our products.

• Inventory control.

• Responsible of gathering accurate information in the process of originating a title or registration loan.

• Loan and registration audit.

• Managing clients loan profiles.

Education

Pima community Collage

Skills

  • Customer service
  • Time management
  • Multitask
  • Problem solving
  • Team building
  • Mentorship
  • Attention to detail
  • Communication skills
  • Phone Etiquette
  • Data entry
  • Fast paced

Languages

Spanish
Native or Bilingual

Timeline

Store secretary/human resources

Dillard's Park Place
02.2023 - Current

Cashier

Dillard's Park Place
09.2021 - 02.2023

Sales Associate

ACE Cash Express Inc.
01.2020 - 08.2020

Pima community Collage
NAGJI ROMERO