NaHailey Cloud
Lago Vista
Summary
Devoted and compassionate student nurse approaching graduation, with a consistent record of providing quality client care. Productive relationship builder adept at listening to clients’ needs and providing optimal solutions. Effective in creating and maintaining efficient operations in any environment with an aptitude for building rapport with diverse clients, managers, and colleagues. Adept at handling multiple simultaneous service requests with accuracy and courtesy.
Overview
12
12
years of professional experience
Work History
Server
B.D. Riley’s
01.2020 - Current
- Follows best practices to ensure a safe, sanitary workspace.
- Proven ability to handle crisis situations with delicacy by employing perception and situational discernment resolving issues prior to escalation.
Sales Representative
Toyota Motors Of North America
08.2018 - 03.2019
- Successfully developed a loyal customer base with personalized client service and extensive product knowledge.
- Maintained Customer Relationship Management database, accurately documenting details of 60+ client interactions per day.
- Actively listened to clients, uncovering purchase needs, and providing recommendations based on automotive requirements.
Bartender Shift Manager
Houlihan’s
10.2017 - 06.2018
- Enforced TABC protocol related to preventing excessive drinking by assessing patrons’ intake, physical build, and behavior.
- Responsible for the proper operation of the bar, receipts, and inventory accountability.
Server
Old West Cafe
03.2016 - 06.2017
- Skilled at anticipating, identifying, and fulfilling client needs and clarifying special orders.
- Successfully multitasked while remaining professional and courteous in fast-paced environments.
Hostess/Expo/Server Shift Leader
The Egg & I
09.2011 - 12.2015
- Displayed enthusiasm and knowledge while guiding guests through menus and recording any allergies.
- Resolved all complaints in a professional manner while prioritizing client satisfaction.
Education
Associate of Applied Science - Nursing
Austin Community College
Austin, Texas12.2023
Skills
Critical Thinking
Compass Experience
Medication Administration
Infection Control Procedures
Customer Service
Effective Problem-Solving skills
Timeline
Server
B.D. Riley’s
01.2020 - Current
Sales Representative
Toyota Motors Of North America
08.2018 - 03.2019
Bartender Shift Manager
Houlihan’s
10.2017 - 06.2018
Server
Old West Cafe
03.2016 - 06.2017
Hostess/Expo/Server Shift Leader
The Egg & I
09.2011 - 12.2015
Associate of Applied Science - Nursing
Austin Community College
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