Angelo Elias
El Cajon,CA
Summary
Experienced in both automotive and customer-facing roles, I have worked as a Service Advisor at West Kearny Mesa Automotive and Transmission, creating estimates, sourcing parts, using Mitchell 1, and effectively communicating with customers and technicians. I also have hands-on automotive training, performing diagnostics, repairs, maintenance, and completing detailed reports. In addition, I gained valuable experience at Taco Bell, training new employees, working in team environments, taking orders, preparing food, and following strict safety procedures. Throughout these roles, I have developed strong skills in teamwork, customer service, communication, and working efficiently in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Service Advisor
West Kearny Mesa Automotive & Transmission
San Diego, CA
02.2025 - Current
- Communicated with customers to explain diagnostic results, recommended repairs, and maintenance needs, ensuring clear understanding and confidence in service decisions.
- Created and managed repair orders, accurately documenting technician findings, labor operations, and parts required.
- Coordinated with technicians to prioritize workflow, clarify repair needs, and ensure efficient and accurate repair completion.
- Sourced and ordered parts using VIN and supplier systems, verifying correct fitment to prevent delays and ensure quality repairs.
- Provided professional customer service in a fast-paced automotive environment, maintaining consistent communication and building strong customer relationships.
Customer Service Champion
Taco Bell
El Cajon, CA
04.2022 - Current
- Delivered exceptional customer service, creating a welcoming and efficient dining experience to enhance customer satisfaction and loyalty.
- Maintained restaurant cleanliness and ensured compliance with company and state-mandated food safety protocols.
- Accurately took and verified customer orders, handling cash transactions with attention to detail.
- Promptly addressed and resolved customer concerns, contributing to a positive and seamless experience.
- Trained new employees in company procedures through hands-on demonstrations, fostering a supportive and communicative team environment. Following food and safety regulations.
Education
Certificate of Achievement - Automotive Technology
Cuyamaca College
El Cajon, CA01.2026
Skills
Team Collaboration
Multitasking Abilities
Critical Thinking
Customer Service
Multitasking Abilities
Critical Thinking
Customer Service
Timeline
Service Advisor
West Kearny Mesa Automotive & Transmission
02.2025 - Current
Customer Service Champion
Taco Bell
04.2022 - Current
Certificate of Achievement - Automotive Technology
Cuyamaca College