Estrella Pozo

• Deliver personalized beauty consultations in makeup and skincare, matching clients with products based on skin type, tone, and lifestyle.

• Demonstrate strong product knowledge across multiple beauty brands, including ingredients, formulations, and product benefits.

• Apply ongoing training and brand education to confidently recommend products and explain ingredient functions to clients.

• Drive sales through product education, demonstrations, and meaningful client connections.

• Support cashier operations, ensuring accurate and efficient transactions.

• Assist with daily store operations, including merchandising, replenishment, and maintaining visual standards.

• Contribute to a positive, inclusive, and high-energy retail environment aligned with Sephora’s service standards.

• Assisted customers throughout the vehicle purchasing process, providing product knowledge and pricing information.• Supported administrative and office tasks related to sales documentation.• Built trust with customers through transparency, professionalism, and follow-up.

• Promoted and sold AT&T internet and mobile service plans through direct customer engagement.

• Approached customers confidently to identify needs and recommend tailored solutions.

• Consistently communicated product features, pricing, and promotions clearly and professionally.

• Developed strong persuasion, upselling, and objection-handling skills in a fast-paced retail setting.