Nahaiti Newton
Augusta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Digital Shopper
Walmart
Augusta, GA
12.2023 - Current
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Implemented feedback from clients to continuously improve service and client satisfaction.
Front End Associate
Walmart
Augusta, GA
03.2021 - 12.2023
- Processed customer transactions and provided excellent customer service.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Answered incoming calls promptly, providing accurate information about products and services.
- Provided product knowledge to customers as needed.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Implemented company policies and procedures to maintain operational efficiency.
- Counted money in cash drawer at end of each shift to verify accuracy of transactions.
- Ensured compliance with all applicable laws and regulations governing financial institutions.
- Cashed checks for customers according to established policies and procedures.
- Assisted other staff members in completing tasks related to Money Center Cashier duties when necessary.
- Identified fraudulent documents presented by customers during transaction processing.
Education
Bachelor of Science - Biology
Benedict College
Columbia, SC05-2024
Skills
- Communication
- Active Listening
- Remote Office Availability
- Social Perceptiveness
- Critical Thinking
- Microsoft Word
- Multitasking
- PPE use
- Networking
- Organizational Skills
- Problem Resolution
- Teamwork and Collaboration
- Computer Skills
- Google Drive
- Troubleshooting
- Customer satisfaction measurement
- Assertiveness
- Information Security
- Complaint resolution
- Product Knowledge
- In-store support
Accomplishments
- Cum Laude
- School of Honors
Affiliations
- Member of Sigma Gamma Rho Sorority Inc
- Volunteering in the Columbia, Sc area
References
References available upon request.
Timeline
Digital Shopper
Walmart
12.2023 - Current
Front End Associate
Walmart
03.2021 - 12.2023
Bachelor of Science - Biology
Benedict College