Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Nahariyiah Francis

Winder,GA

Summary

A dynamic team player with a proven track record at Chick-fil-A, I excel in high-pressure environments, enhancing customer satisfaction and team efficiency. Skilled in customer service and computer proficiency, I have significantly contributed to operational improvements and training initiatives, demonstrating a strong work ethic and problem-solving abilities. I am a current student at Savannah State University who is looking for the opportunity to get hands on experience with jobs correlating with my major. I love caregiving opportunities and would like to find a long term position that I am able to build from.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Employee

Chick-fil-A
09.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.

Service and Engagement

Target
10.2023 - Current
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
  • Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
  • Reduced operational costs through effective resource management and budget control.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Bakery Clerk

Publix
09.2021 - 10.2023
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Managed inventory and restocked shelves efficiently, ensuring product freshness and availability.
  • Increased bakery sales by providing exceptional customer service and product knowledge.
  • Continuously sought ways to improve personal skills as well as store processes, resulting in increased efficiency and productivity.

Education

Bachelor of Science - Behavioral Analysis

Savannah State University
Savannah, GA
05-2028

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Active listening
  • Critical thinking
  • Relationship building
  • Problem resolution
  • Computer proficiency

Certification

CPR

Interests

  • Advocacy Campaigns
  • Getting involved in local advocacy groups to promote positive change in the community
  • Community Cleanup
  • Fundraising Events
  • Volunteer Work

Timeline

Front of House Employee

Chick-fil-A
09.2024 - Current

Service and Engagement

Target
10.2023 - Current

Bakery Clerk

Publix
09.2021 - 10.2023

Bachelor of Science - Behavioral Analysis

Savannah State University

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Nahariyiah Francis