Piash Newaz
Herndon,VA
Summary
Results-driven technician with experience at AWS, specializing in decommissioning and processing legacy hardware. Proven expertise in hardware configuration and customer service, ensuring high satisfaction levels. Skilled in diagnostic testing and adept at mentoring team members, fostering a collaborative environment while enhancing technical proficiency.
Overview
4
4
years of professional experience
Work History
Decommissioning Technician - Data Technician
AWS, Amazon Web Services
Ashburn, VA
04.2023 - Current
- Decommissioned and processed legacy hardware from data center facilities.
- Unpacked and repacked fragile electronics while relocating large enterprise equipment.
- Created and attached labels, installed and removed hard drives, and oversaw destruction processes.
- Executed basic networking tasks, including configuration removal and installation.
- Updated progress using web ticketing system for task tracking.
- Escalated issues to senior technicians and management as necessary.
- Demonstrated familiarity with essential PC components such as HDD, SSD, RAM, and CPU.
- Ensured quality control to maintain high customer satisfaction levels.
Outbound Customer Service Representative
Mobile Sentrix
Chantilly, VA
08.2021 - 12.2022
- Conducted RMA testing for MacBook, iOS, and Android devices to resolve hardware issues.
- Troubleshot hardware malfunctions and collaborated with service providers for end-user repairs.
- Identified component failures using approved diagnostic tools to enhance system reliability.
- Planned and tested high-availability infrastructures to ensure optimal performance.
- Guided clients through phone hardware and software configurations to maximize functionality.
- Followed up with clients to confirm satisfaction with purchased products.
- Mentored junior team members to foster skill development and team cohesion.
Education
Bachelor of Science - Computer And Information Systems
Liberty University
Lynchburg, VA06-2024
Associate of Science - Information of technology
Northern Virginia Community College
Annandale, VA06.2020
Skills
- Web ticketing system updates
- Cable management
- Server hardware familiarity
- Storage device management
- MacBook LCD replacement
- Call center operations
- System installation
- Customer service
- Microsoft Office proficiency
- Computer troubleshooting
- Account management
- Verbal and written communication in English, Bengali, and Hindi
- Network troubleshooting
- Hardware configuration
- Technical support
- Diagnostic testing
- Programming
Languages
- English, Fluent
- Bengali, Native
- Hindi, Fluent
- Urdu, Fluent
Timeline
Decommissioning Technician - Data Technician
AWS, Amazon Web Services
04.2023 - Current
Outbound Customer Service Representative
Mobile Sentrix
08.2021 - 12.2022
Bachelor of Science - Computer And Information Systems
Liberty University
Associate of Science - Information of technology
Northern Virginia Community College
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