NAHIMA ABAD-MARTINEZ
Jessup,MD
Summary
Experienced with risk assessment, loss prevention strategies, and team leadership. Utilizes comprehensive knowledge of security protocols to reduce shrinkage and protect company assets. Track record of fostering collaborative environments to ensure safety and security.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Market Asset Protection Manager
Walmart
Baltimore, MD
03.2017 - Current
- Directed over 350 employees in monitoring store activities to maintain compliance with safety protocols.
- Enforced company policies by issuing warnings, suspensions, or other disciplinary action when necessary.
- Identified trends in customer behavior that may lead to opportunities for improvement in asset protection practices.
- Performed regular audits of merchandise within stores to verify accuracy of pricing and quantity of items present.
- Provided guidance, direction, and training to employees on asset protection policies and procedures.
- Analyzed data from various sources such as sales reports, POS transactions to identify potential areas of risk or loss exposure.
- Developed and maintained partnerships with federal, state, and local law enforcement agencies and members of retail loss prevention community.
- Monitored store surveillance systems to detect security risks or theft.
- Maintained accurate records of all incidents involving theft or fraud in the workplace.
- Tracked inventory levels across the store utilizing advanced computerized tracking systems.
- Conducted investigations into losses due to internal or external theft.
- Achieved 35% security increase by implementing customer and associate safety protocols.
- Coordinated with legal team to draft contracts and legal documents.
- Reviewed incident reports prepared by staff members on a daily basis and took appropriate action based on findings.
- Successfully developed and implemented strategies to reduce shrinkage and increase profitability.
- Monitored and reviewed paperwork procedures and systems to prevent error-related shortages.
- Trained loss prevention staff, retail managers, or store employees on loss control and prevention measures.
- Monitored compliance to operational, safety, and inventory control procedures, including physical security standards.
- Provided recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
- Analyzed retail data to identify current and emerging trends in theft and fraud.
- Investigated and interviewed individuals suspected of shoplifting and internal theft.
- Directed loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
- Hired and supervised loss prevention staff.
Bank Teller
Banco Popular of Puerto Rico
San Juan, PR
10.2013 - 07.2016
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
- Reconciled transactions and verified cash totals without variances.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
Education
Master of Science - Cybersecurity
Wilmington University
DelawareBBA - Accounting
Universidad Metropolitana
San Juan, PR05.2013
Skills
- Operations Management
- Loss Prevention
- Staff Recruitment
- Leadership Development
- Inventory Control
- Document Management
- Policy and Procedure Adherence
- Documentation And Reporting
- Meeting planning
- Performance Tracking
- Strong Problem Solver
- Interpersonal Skills
- OSHA expert
- Action plan development
- Regulatory compliance
- Innovative
- Health and safety compliance
- Incidents management
- Surveillance techniques
- Risk management
- IRR calculations
Certification
- Wicklander-Zulawski Certification
- Maryland State Security Guard License
- Food Safety License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
true
Timeline
Market Asset Protection Manager
Walmart
03.2017 - Current
Bank Teller
Banco Popular of Puerto Rico
10.2013 - 07.2016
BBA - Accounting
Universidad Metropolitana
Master of Science - Cybersecurity
Wilmington University