Nahir Acevedo
Paterson,New Jersey
Summary
Dynamic and results-oriented professional with extensive experience at Englewood Health, adept in office management and patient care. Demonstrates exceptional organizational skills and empathy, excelling in streamlining operations and enhancing patient satisfaction. Proven track record in improving efficiency through meticulous attention to detail and proficient use of office management software.
Overview
20
20
years of professional experience
Work History
Office Coordinator/ Manager
Englewood Health
Fairlawn, NJ
10.2021 - Current
- Answer phone calls and e-mails, confirm upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Coordinate doctor’s appointment for medical clearance before surgery
- Schedule transportation for patients to hospital and back home
- In charge of incoming referrals
- Order supplies
Scheduling coordinator/Certified medical assistant
Englewood Health
Englewood, New Jersey
09.2019 - 10.2021
- Answer phone calls and e-mails, confirm upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Coordinate doctor’s appointment for medical clearance before surgery
- Schedule transportation for patients to hospital and back home
Certified Medical Assistant
Englewood Health
Englewood, New Jersey
10.2016 - 09.2019
- Prepared patients for exams by establishing medical histories, taking vital signs
- Input patient information and updated electronic medical records (EMR) to ensure file accuracy
- Entered lab or radiology orders and generated medication orders in EMR system
- Answered patient inquires and assisted hospital registration staff as needed to facilitate efficient admittance and reduce patient wait times
- Stocked and organized exam rooms with basic medical supplies to facilitate efficiency and assisted physicians with basic procedures, wound dressings, and lab tests
Medical Assistant/Medical Receptionist
Flores, Ramon L MD
Hackensack, New Jersey
03.2005 - 10.2016
- Collaborates with physicians and other medical professionals resulting in a positive, efficient, and patient-centered environment
- Relayed patient messages to physicians regarding prescription needs and followed physician instructions to call in updated prescription information resulting in faster refill rates
- Supports efficient operations by promptly answering multiple telephone lines, completing insurance verifications, and scheduling lab or diagnostic testing for patients
- Improved patient trust and satisfaction levels by completing post-visit follow ups and pro-actively calling patients with lab results or appointment notices
- Organized charts, documents and supplies to maintain team efficiency
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients
- Led patients to exam rooms, answered general questions and prepared patients for physicians
Education
Healthcare management certification -
Ashworth College
12.2020
Medical Assistant Certification/ Phlebotomist certification -
Harrison Career Institute
Clifton, New Jersey03.2005
Skills
- Compassion & Empathy
- Interpersonal Communication
- Organizational & Administrative Skills
- Attention to Detail
- Handling of Confidential Information
- Patient care
- Scheduling expertise
- Office management software
Languages
- English, Fluent
- Spanish, Native
Timeline
Office Coordinator/ Manager
Englewood Health
10.2021 - Current
Scheduling coordinator/Certified medical assistant
Englewood Health
09.2019 - 10.2021
Certified Medical Assistant
Englewood Health
10.2016 - 09.2019
Medical Assistant/Medical Receptionist
Flores, Ramon L MD
03.2005 - 10.2016
Healthcare management certification -
Ashworth College
Medical Assistant Certification/ Phlebotomist certification -
Harrison Career Institute
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